Inside Sales Representative

Imagine a company that recognizes excellence in not only the products it sells, but also in its employees. R.S. Hughes Company, Inc. is that company. We hold ourselves to the highest standards of quality and professionalism — and we treat our employees like the valuable assets they are.

Founded in 1954, R.S. Hughes Co., Inc. is a dynamic, North American distributor of industrial supplies. With over 40 warehouse sites in United States and Mexico, we maintain an extensive inventory of adhesives, abrasives, electrical, static control, tapes, labeling and safety products. We are proud to represent products from leading manufacturing companies including 3M, Henkel Loctite, Momentive, Brady, Kimberly Clark, Ansell Edmont, and many others. We specialize in sales and service solutions to manufacturing companies in both OEM and MRO applications.

In addition to competitive salaries and benefits, we offer an environment that asks you to make a difference. We value hard work and common sense, and we consistently reward those that exemplify these traits. If you're looking for a great team to grow with and if you are willing to embrace the challenges of being expected to be the best, we welcome you to come join the R.S. Hughes Company, Inc. team!

Job Summary

The Inside Sales Representative is a key position that has a vital role in contributing to the organization's revenue growth. The role involves successfully closing new sales opportunities through proactive outreach and cold calling efforts to achieve sales growth targets. The successful candidate will be expected to generate leads by up-selling and promoting R.S. Hughes’ products and services. Additionally, the Inside Sales Representative is responsible for maintaining and enhancing existing customer relationships to maximize wallet share through effective communication, professionalism, and excellent service. This role is expected to adhere to all company policies and safety protocols.

Core Responsibilities

• Generates revenue growth by soliciting and obtaining orders, understanding and interpreting customer objectives, providing product & services information to our customers in pursuit of maximizing wallet share with Class 3, 4, or 5 accounts.
• Assesses business trends while identifying net-new sales opportunities.
• Develops sales opportunities by researching and identifying ways to expand R.S. Hughes’ share of wallet in existing accounts, soliciting new or inactive accounts, building rapport, providing product information and explanations of R.S. Hughes services, and preparing quotations.
• Closes net-new opportunities within existing accounts and generating interest at new accounts through proactive phone calls, e- mails, and professional social media platforms such as LinkedIn.
• Owns full responsibility for revenue and gross profit growth across a customer portfolio comprised of ~400-500 Class 3, 4, or 5 accounts.
• Develops accounts by evaluating customer’s buying history, suggesting related and new items, and explaining unique value
• propositions specific to each customer.
• Leverages our Front Customer Experience management system to promptly answer phone calls, e-mails, and other digital inquiries from key stakeholders within the established customer portfolio and new customers.
• Maintains and improving the quality of results by following established standards and recommending improved policies and procedures.
• Enhances job skill sets and knowledge by studying new product descriptions and participating in educational opportunities.
• Utilizes CRM tools and other resources to track progress and improve revenue growth performance.
• Collaborates with Customer Care to fill orders by transferring purchase orders to the Customer Care team, communicating expected delivery dates to customers, and solving problems when stock-outs occur.
• Delivers against Key Predictive Indicator expectations – such as Opportunity Creation, Opportunities Won, and SKU Count Growth.
• Delivers against core business objectives – such as double-digit top line revenue growth and gross profit growth within established customer portfolio.
• Other job duties as assigned.
  
  

Basic Qualifications

• HS Diploma or GED equivalent required. BA/BS University degree with a concentration in marketing, promotions, advertising sales, or business administration preferred.
• 3 to 5 years of B2B industry sales experience required.
  
  

Skills The Will Make You Successful

• Contributing to department and organizational goals by accepting ownership for accomplishing new and different requests as asked.
• Continuous improvement. Always exploring opportunities to bring additional value to the role and the broader organization.
• Strong understanding – or desire to learn – winning sales processes and techniques.
• Strong understanding – or desire to learn – knowledge of industrial supplies products and services.
• Exceptional negotiation, de-escalation, and conflict resolution skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple projects or tasks at once, without detrimental impact to core performance responsibilities.
• Ability to develop strategies and tactics informed by data and execute at a high level.
• Strong focus on customer relationships and customer satisfaction.
• Ability to thrive in a fast-paced environment and adapt to changing market conditions and customer objectives.
• Ability to work effectively with cross-functional teams.
• Must meet sales growth goals
• Customer focused
• Fearless closer
• Relentless prospector
• Strong technology skills
• Genuine relationship builder
• Exceptional with people
• Accurate and efficient with data entry
• Must be a beacon of professionalism
• Truly motivated by sales
  
  

Target Base Compensation range for this non-exempt role is $29.00 - $32.00/ hr. DOE.

This is a Full-Time position, eligible to participate in the Company’s benefit plans including: Paid Time off; major medical, dental, vision; Company paid short-term and long-term disability; paid parental leave; various supplemental benefit plans; and Employee Stock Ownership Program (ESOP).