What are the responsibilities and job description for the Customer Service/Sales Representative position at R&R Produce?
Job Overview
We are seeking a dynamic and customer-focused Customer Service/Sales Representative to join our team. This role involves engaging with clients, providing exceptional support, and driving sales through effective communication and relationship-building. The ideal candidate will possess strong interpersonal skills, be bilingual (English and Spanish), and have experience in call center environments or customer support roles. This position offers an excellent opportunity to develop your sales and customer service skills within a professional setting.
Responsibilities
- Engage with customers via phone, email, and chat to address inquiries, resolve issues, and promote products or services
- Provide outstanding customer support by understanding client needs and offering tailored solutions
- Conduct outbound calling campaigns to generate leads and follow up on potential sales opportunities
- Assist clients with product information, order processing, and service requests using effective phone etiquette
- Maintain accurate records of customer interactions through data entry in CRM systems
- Utilize Microsoft Office tools for documentation, reporting, and communication purposes
- Collaborate with team members to achieve sales targets and improve overall customer satisfaction
- Analyze customer feedback and call data to identify trends and suggest improvements in service delivery
Qualifications
- Proven experience in sales, customer support, or call center roles is preferred
- Bilingual skills (English plus another language) are highly desirable to serve diverse clientele effectively
- Strong communication skills, including excellent phone etiquette and active listening abilities
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general computer skills
- Ability to handle multiple tasks efficiently with strong data entry and typing skills
- Experience with outbound calling campaigns and client services is a plus
- Demonstrated ability to analyze data and provide insights for process improvements
- Excellent interpersonal skills with a professional demeanor
- Ability to work well under pressure while maintaining a positive attitude
This role is integral to delivering exceptional client experiences while supporting the growth of our sales initiatives. We value motivated individuals eager to contribute their skills in a fast-paced environment.
Job Type: Full-time
Work Location: In person