What are the responsibilities and job description for the Customer Dispatch Coordinator – Commercial Division position at R & R HEATING AND AIR CONDITIONING INC?
Customer Dispatch Coordinator – Commercial Division
At R&R Heating & Air Conditioning, we believe comfort starts with exceptional service—and that begins with you. As the Customer Dispatch Coordinator for our Commercial Division, you are the first point of contact for our clients and the central hub that keeps operations running smoothly. You’ll manage customer communications, schedule and dispatch technicians, support project managers, and maintain a professional and welcoming front-office presence that reflects R&R’s mission:
“Improving lives. Pushing the boundaries of what’s possible.” You are the voice and face of R&R for many of our commercial partners, ensuring every interaction is handled with integrity, trust, and positivity.
Key Responsibilities:
Customer Relations & Front Desk
- Greet visitors, vendors, and clients in a friendly, professional manner.
- Answer incoming calls, emails, and inquiries, routing them to the correct department.
- Provide prompt, courteous assistance to commercial customers regarding service requests, scheduling, and project updates.
- Maintain a clean, organized, and welcoming front office environment.
- Represent R&R’s brand values and professionalism at all times.
Dispatching & Scheduling
- Coordinate daily dispatch of commercial service technicians and field teams.
- Prioritize, schedule, and assign calls based on urgency, technician skillset, and location.
- Communicate job details, parts availability, and status updates to technicians and project managers.
- Monitor job progress through ServiceTitan (or other CRM) and adjust dispatching as needed.
- Maintain accurate records of work orders, service tickets, and customer interactions.
Administrative & Operational Support
- Assist with project documentation, permits, and job tracking for the Commercial Division.
- Support billing and timecard accuracy by verifying technician hours and job completion data.
- Coordinate with Purchasing, Warehouse, and Service teams to ensure materials and schedules align.
- Track warranty information, callbacks, and recurring maintenance schedules.
- Contribute to weekly department meetings and process improvement initiatives.
Qualifications & Skills
- 2 years of dispatching, scheduling, or administrative experience (HVAC or construction preferred).
- Excellent customer service and communication skills—both verbal and written.
- Strong organizational and multitasking abilities with attention to detail.
- Proficient in Microsoft Office Suite and CRM software (ServiceTitan experience a plus).
- Professional demeanor and a positive, team-oriented attitude.
- Ability to remain calm under pressure and adapt to shifting priorities.
Core Competencies
- Integrity: Acts with honesty, respect, and consistency.
- Accountability: Owns outcomes and follows through.
- Teamwork: Collaborates across departments to solve problems.
- Positivity: Brings energy and optimism to every interaction.
- Trust: Builds confidence with customers and co-workers through reliable communication.
Work Environment
- Office-based with frequent communication to field staff and customers.
- Fast-paced environment requiring flexibility and quick decision-making.
- Business-casual professional setting; serves as first impression of R&R for walk-ins and calls.
Salary Description:
$21-$25/Hourly DOE
Salary : $21 - $25