What are the responsibilities and job description for the International Account Executive I position at R+L Global?
International Account Executive is responsible for developing our Ocean/Air and Import/Export customer accounts by acting as a liaison between Licensed Customs Brokers, agents, Ocean/Air Terminal Operators, and customers. This includes preparing quotes and all necessary shipping documentation for customers and overseas agents, coordinating the routing of import and export bookings, dispatching pickups, and tracking and tracing shipments.
International Account Executive I responsibilities and essential job functions include, but are not limited to the following:
Timely preparation of rates and quotes for customers and overseas agents
Coordinate the routing of import and export bookings with airline and ocean carriers
- Review and ensure alignment of shipping instructions including to clarify any deviations/conflicts in contradiction to country regulations, export compliance, rate, and routing information.
Support the development of existing and new customers
Collaborate and build relationships with customers, carriers, and agent representatives regarding air, ocean, import, and export products
Prepare all necessary shipping documentation related to international bookings and process all import/export documentation to clearing agents to include: (HAWB’s, MAWB’s, AES’s, Manifest, Shipping Instructions, Haz Cargo Decl., Bill of Ladings, and Certificate of Origin, etc.)
Dispatch pick-ups to authorized agents and drayage companies, shipping lines, airlines, trucking companies, clearing agents, warehouses, and all other parties involved in the shipment
Track and trace shipments, researching and resolving any issues regarding billing or shipping discrepancies, communicate timely correspondence back to both customers and vendors
Act as a liaison with Custom Brokers and agents, along with Ocean and Air Terminal Operators
Qualifications, Knowledge, Skills, and Abilities:
High school Diploma or GED
Bachelor’s Degree in Business or similar field of study with emphasis in: International Business, Logistics/Supply Chain, Marketing, Psychology, Sales or Transportation a plus
Previous experience in Freight Forwarding industry preferred
Prior experience with CargoWise One software system a plus
Knowledge of state, federal, and international applicable laws and regulations i.e. customs, TSA, security, and all other import and export government agencies that regulate international trade preferred
- Basic knowledge of domestic and international geography including countries, major cities
Ability to work in a blended operations and customer development role
Ability to manage complex transactional or emotional customer situations promptly and professionally
Ability to read, write, and speak English fluently; bi-lingual a plus