Live Chat Agent (Offsite)

We empower businesses worldwide to ship smarter. R L Global Logistics strives to provide the best freight solutions and logistics services to our customers. We offer the highest quality domestic and international transportation services including Full Truckload (FTL), Intermodal/Rail, Expedited/Domestic Priority, Service to and from Mexico and Canada, Trade Show, Supply Chain Management, High Value/High Risk Cargo, Warehousing and Fulfillment, Value Added, Customs Brokerage and more. We focus on customer requirements in order to meet the challenges of today’s business demands. Our ability to create solutions through a wide range of transportation outlets allows R L Global Logistics to be your complete global transportation solution.

About The Role

We are seeking a highly motivated Live Chat Agent to join our Administrative team in a fully offsite, full-time capacity. If you have exceptional communication skills and enjoy providing top-tier support, this role gives you the perfect opportunity to assist customers via live chat in a professional and fast-paced environment while working from the comfort of your own space. As a key point of contact for customers, you will play an integral part in ensuring their questions, comments, and concerns are handled with efficiency and accuracy, always prioritizing a positive experience.

What You'll Do

• Provide real-time support to customers through live chat in fluent English, ensuring a friendly and professional manner at all times.
• Resolve customer inquiries regarding services, products, and policies promptly, maintaining accuracy and clarity in responses.
• Identify customer needs and offer personalized solutions to enhance satisfaction and drive customer loyalty.
• Collaborate with various internal departments to resolve escalated issues, ensuring smooth communication and resolution.
• Maintain detailed and accurate records of customer interactions in the designated system for quality control and tracking purposes.
• Continuously educate yourself on company updates, products, and procedures to provide precise and current information to customers.
• Proactively suggest improvements to the live chat process and customer support strategies.

Qualifications

• Proficiency in English, with strong reading, writing, and grammar skills.
• Previous experience in a customer service or administrative role, preferably with live chat or online support interactions.
• Exceptional typing speed and accuracy to handle multiple chats simultaneously.
• Ability to work independently in a remote environment with minimal supervision while meeting performance targets.
• Strong problem-solving skills and a customer-centric mindset to resolve concerns promptly and effectively.
• Familiarity with CRM systems or live chat platforms is a plus.
• Availability to work full-time hours on a consistent schedule.

Applicants must be authorized to work in the United State Of America