Customer Operations and Logistics Coordinator

Job Overview

We are seeking a reliable and detail-oriented Customer Operations & Logistics Coordinator to manage outbound shipments, order processing, and day-to-day logistics execution for major retail customers. This is a hands-on, in-office role working closely with warehouses, carriers, and internal teams to ensure accurate, on-time deliveries in a fast-paced FMCG environment.

This position plays a key role in supporting customer service levels and keeping shipments moving smoothly in a fast-paced FMCG environment.

Key Responsibilities

• Coordinate all outbound shipments for major customers, including pickup scheduling, routing, and ongoing communication
• Obtain freight quotes and manage all carrier interactions (LTL, truckload, and customer-arranged pickups)
• Handle refused loads, overages/shortages/damages (OS&D), and related warehouse communication
• Respond to warehouse and customer inquiries regarding pallet counts, TI/HI configurations, case counts, labeling, and delivery requirements
• Process customer orders and support EDI order flow and invoicing within NetSuite
• Monitor in-transit shipments, track deliveries, obtain PODs, and confirm delivery completion
• Support Customer Service on an as-needed basis to resolve order- and delivery-related issues
• Maintain accurate shipping documentation, resolve discrepancies, and follow up on freight claims
• Act as a key internal problem-solver and cross-department liaison between operations, customer service, sales, and logistics partners

What We’re Looking For

• 2–5 years of experience in logistics, customer operations, or supply chain coordination
• Experience working with freight carriers, warehouses, and 3PLs
• Familiarity with TI/HI, pallet builds, and retailer delivery requirements
• ERP experience required (NetSuite preferred)
• EDI exposure preferred (850/810/856)
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment

What We Offer

• Competitive salary ($70,000–$85,000 depending on experience)
• Paid time off, including vacation, sick days, and company holidays
• Health insurance and additional benefits
• Stable, growing business with long-term retail customers

Work Environment

• This position is fully in-office at our Stamford, CT location
• Regular interaction with operations, customer service, and logistics teams
• Fast-paced FMCG environment with daily coordination and problem-solving

Job Type: Full-time

Pay: $70,000.00 - $82,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Application Question(s):

• This is a fast-paced, hands-on logistics role with daily coordination across warehouses, carriers, and customers. Does this type of work align with what you’re looking for?

Experience:

• Logistics: 3 years (Required)
• ERP systems: 3 years (Required)
• EDI: 3 years (Preferred)

Location:

• Stamford, CT 06902 (Required)

Work Location: In person

Salary : $70,000 - $85,000