RESIDENT MANAGER (Downtown LA)

• Serve as the community’s on-site ambassador — greeting residents and guests, addressing inquiries with professionalism, and cultivating a welcoming environment.
• Answer incoming calls professionally, whether from prospective residents, current residents, internal team members, or vendors.
• Log service requests accurately and completely, route them to the maintenance team for prompt resolution, and follow up with residents to confirm satisfaction.
• Build and maintain positive, respectful, and confidential relationships with residents at all times.

• Uphold the community’s presentation standards throughout the leasing office, model units, common areas, and vacant apartments.
• Conduct regular walk-throughs of the property, picking up litter and reporting any concerns to the maintenance team.
• Coordinate with the maintenance team to prepare vacant units to lease-ready condition.

• Support leasing activity — responding to prospect inquiries and helping showcase available homes in coordination with our leasing team.
• Contribute to a strong first impression for every guest and prospective resident.

• Process daily updates for rent payments, deposits, and application fees.
• Deposit receipts prior to bank closing each day, when applicable.
• Issue notices as appropriate — late payment, returned check memos, and eviction notices — in accordance with company policy and California law.
• Minimize delinquency through consistent, respectful follow-up: phone calls, formal notices, and personal visits.

• Maintain accurate resident records in accordance with company policy.
• Prepare and update daily reports, including notices to vacate, vacancy reports, and activity reports.
• Organize and file leases, paperwork, and applicable reports.

• Serve as the on-site point of contact for vendors and contractors; coordinate scheduling and confirm work is completed to standard.
• Maintain professional relationships with all service providers.

• Respond promptly to urgent resident requests, security concerns, or property incidents during evenings, weekends, and holidays as part of on-call duty.
• Perform other related duties as assigned by management.

• Prior experience as a Resident Manager, Assistant Manager, Leasing Consultant, or in a hospitality or customer-service role at a comparable community strongly preferred.
• Excellent written and verbal communication skills; polished, professional presentation.
• Strong organizational skills and attention to detail.
• Ability to remain calm and effective under pressure, particularly during after-hours incidents.
• Proficiency with Microsoft Office; experience with property management software (Yardi, ResMan, AppFolio, or OneSite) preferred.
• Bilingual English/Spanish a plus.

• Base pay range: $30-$35/hour, depending on experience.
• Complimentary on-site apartment included as part of the compensation package.
• Opportunity to be part of a well-established property management company and help lead a premier Downtown Los Angeles residential community.

JOB TYPE: Full-Time

WORK LOCATION: In-Person