ASSISTANT MANAGER

Growing property management company is in need of an Assistant Manager in Houston, Texas!  If you thrive in a team environment and like change and challenges, this will be your opportunity! We offer a competitive salary along with performance-based incentives, including delinquency, leasing, and renewal bonuses. Additional incentives and rent discounts may also be available. Great support from management, growth opportunities, strong benefits offering and fun work environment!  Apply if you have property management experience!

SUMMARY: This position is responsible for assisting the Property Manager with day to day operations of assigned property.

DUTIES AND RESPONSIBILITIES:

• Provides oversight of on-site staff, retention of clients.
• Assists the Property Manager in the initiation and management of all core business processes, including leasing, resident relations, marketing, maintenance, budgeting, accounts receivable, accounts payable, vendor relations, selection and recruitment, and team member development.
• Utilizes Company leasing expectations and procedures to warmly greet prospective residents, qualify, determine needs and preferences, professionally present the property and apartment homes, utilize feature/benefit selling, close the sale and follow-up.
• Answers incoming phone calls professionally and handle accordingly, whether the caller is a prospective resident, a resident, an internal Company team member or a vendor.
• Takes resident service requests in a complete and accurate manner, route them to maintenance for prompt processing and conduct follow-up with residents.
• Ensures the leasing office, club room, models, and vacant apartments are clean and present a warm-welcoming image of the property.
• Cleans, vacuums, and dusts when needed.
• Performs physically inspects the property when on grounds, pick up litter and report any service needs to the maintenance team.
• Completes all lease applications and participates in the verification of applications.
• Notifies prospective residents of results.
• Completes all lease paperwork including related addendums.
• Accepts rents and deposits from residents and prospective residents. .
• Maintains accurate resident records in accordance with Company policy.
• Updates on a daily basis all rents, deposits and applications fees received from residents.
• Updates daily reports concerning notice to vacate, vacancy reports, activity reports, etc. on a daily basis.
• Issues appropriate notices such as late payment, eviction notices, returned check memos.
• Minimizes delinquency through consistent follow-through on collection activities, including phone calls, notices and personal visits.
• Organizes and files all applicable reports, leases, and paperwork.
• Maintains an awareness of property performance goals and progress toward those goals, including occupancy, leasing, and closing ratios.
• Deposits all receipts prior to bank closing each day.
• Assists in the management of the purchase order process.
• Must have reliable transportation for company errands, bank deposits and marketing.
• Maintains accurate resident records.
• Ensures resident ledgers, bank deposit slips and property financial reports are error free.
• Focuses on the completion of tasks and activities.
• Identifies potential problems and suggest solutions.
• Seeks out and utilize available resources, including other Company team members, training manuals and guides.

** Prior experience with ResMan property management software is preferred.