What are the responsibilities and job description for the Service Technician position at R.K. Black, Inc.?
Want to be part of a fun, growing team? We are searching for a Service Technician to join our Service team. This in-house position is responsible for ensuring that new equipment is set up properly, ready to WOW our clients! The shop will hum with efficiency as you monitor the flow of equipment received, set-up, and then prepared for delivery. You’ll keep up to date with new innovations in our marketplace and continually achieve service goals. Sound like the right career for you?……if so, read on
Requirements
- Two-year electronics degree or equivalent military / industry experience
- Mechanically inclined
- Knowledge of basic computer skills and network applications
- Two-years’ customer service experience
The Job
- Perform set-up of new office equipment including pre-install checks and programming pre-sets
- Recondition and sanitize used equipment
- Troubleshoot equipment failures and resolve the issue quickly and completely
- Effectively manage the workflow process to maximize efficiency; ensure that the right equipment is ready at the right time
- Effectively communicate with purchasing & delivery departments, service department, and sales to prioritize daily workload
- Achieve assigned performance standards on a consistent basis
- Acquire the appropriate training certifications through self-paced, web-based or remote class methods
- Work independently, using a variety of hand tools and testing equipment
- Complete & maintain appropriate paperwork as required for the task at hand
- Provide back-up for warehouse personnel as required
- Deliver parts or supplies to clients or technicians as needed
- Represent R.K. Black, Inc. with the utmost honesty & integrity
Qualities Required
- Innovate – develop new procedures to maximize department capabilities
- Personify friendliness and exhibit ability to get along with others
- Demonstrate a desire / urgency to accomplish tasks
- Possess exceptional organizational skills
- Possess a valid Driver’s License with clear driving record
- Communicate clearly in verbal and written English
Physical Requirements
- Able to stand, bend over, squat or sit for prolonged periods of time
- Able to use hands to work with tools, handle and feel for objects and controls
- Able to carry tool kit, and other accessories up and down stairs, up to 20 lbs.
Wage: Commensurate with experience
Benefits: Made available first of month following 60 days. Health, Dental, Vision, and 401K
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