Key Account Manager

Position Purpose:

Plan and carry out direct sales activities to attain NEW accounts, with a focus but not limited to Platinum and Gold accounts, in accordance with agreed sales and business plans. Work with Regional VP/Branch Manager and Vice President of Sales to grow revenue and exceed targets by promoting and selling our business, and driving sales activity through a designated territory, while using discretion and independent judgment.

Responsible for main tasks:

Sales and Business Development

• Develop NEW and prospective customers while maintaining existing accounts.
• Assist Vice President of Sales & Regional VP/Branch Managers in the preparation and negotiation of bids, RFQ’s & quotations with customers, suppliers and overseas agents.
• Assist with sales campaigns and events in conjunction with local and overseas partners.
• Co-ordinate and attend sales visits both in the USA, and with overseas partners for aiding business development if applicable.
• Plan and manage personal business portfolio/territory according to agreed market strategy.
• Joint sales visits with other sales professionals.
• Compliance with all regulations prescribed by USA Customs/IATA/TSA/FMC and other governing bodies.
• Offer sales support for future sales offices in remote locations.
• Quoting freight costs to new customers.
• Response and follow up sales inquiries and leads using appropriate methods.

Client and Supplier Management

• Client Management of allocated customers by using established tools to achieve and exceed targets.
• Weekly follow-up with new clients after first shipments.
• Deployment of information about all contracts with customers and suppliers to all parties.
• Ensure that any client entertainment activities are carried out in a professional and responsible manner to ensure the continuing good name of Rohlig USA.
• Ensure customer requests are completed in a timely manner and at the highest possible service level.
• Adhere to client service level agreements.
• Resolves discrepancies, while keeping records of discrepancies via the Innovations and Incidents Management (IIM) to ensure compliance.

Administration

• Monitor competitor activity and industry trends.
• Attend industry related functions when required as a key representative of Rohlig USA.
• Update and maintain all relevant information about customers and sales activities on Deliverance/Enterprise system.
• Provide weekly reporting of sales activities.
• Attend meetings with sales team members.
• Attending training to develop relevant knowledge, techniques and skills if applicable.

Required skills and qualification/ education/ studies:

• High school graduate – some college preferred
• Knowledge of related computer applications and reporting tools
• Familiar with all freight forwarding procedures, regulations & departments
• 2-5 years of industry related experience required
• Demonstrated Customer Services skills
• Proven Sales and Business selling ability & success
• Self-motivated and results driven
• Outstanding people and communication skills
• Excellent problem-solving ability
• Excellent Time Management skills

Benefits:

At Röhlig, we believe in supporting our employees' well-being, growth, and work-life balance. That’s why we offer a competitive benefits package designed to empower you both personally and professionally:

• Comprehensive Medical, Dental, and Vision Insurance – Keeping you and your family healthy is our priority.
• 401(k) Plan with Company Match – We’re invested in your future and help you save for retirement.
• Generous Paid Time Off (PTO) – Whether you’re planning a vacation, taking care of personal needs, or just need a mental health day, we’ve got you covered.
• Supportive Work Environment – From career development opportunities to a collaborative culture, we ensure you feel valued every step of the way.

If you’re looking for a workplace where your contributions matter and your well-being is supported, we’d love to have you on board.