Sales Engineer

We have an opening for someone with a mechanical engineering background to respond to customer requests for quotes and information. Our specialty is injection molded products and most customers are in the semiconductor or electronics business so familiarity with either or both give you an advantage.

You will be working in our headquarters in Amherst NH. If you have appropriate technical knowledge, great written and verbal communication skills, enjoy talking with people on the phone, teaching, and

helping others solve problems, you may be a good fit.

Compensation and Benefits include:

• Salary range: $50k to $100k per year (based on experience and skills)
• Company-performance-based bonuses
• Health insurance (shared cost)
• Paid time off and holidays
• Retirement plan (401(k) with company contribution)
• Professional development or training opportunities

In our small company, with global reach, every person is an important contributor as we support many of the well-known leaders in the electronics, semiconductor, aerospace, communications, automotive, and medical industries. Located in a rural-suburban setting, we have easy access to year-round recreation in the White Mountains, the Lakes Region, the seacoast, Nashua, Manchester, and Boston. New Hampshire has great schools, a strong public university and community college system, and no sales or state income tax.

Key Responsibilities include:

• Receiving and responding to customer inquiries arriving through email, web forms, and phone calls
• Providing technical support to customers unfamiliar with product use or needing help with supporting products
• Preparing formal quotations, budgetary estimates, technical descriptions of offers, including pricing recommendations for internal review and ultimately delivery to the customer
• Customer meetings (mostly virtual) and calls to gather information and provide support to the sales process
• Reviewing purchase orders and related documents
• Responding to requests for completion of customer forms, quality surveys, NDA agreements, compliance documents

Qualifications:

• Engineering degree or equivalent knowledge and experience
• Experience in technical sales, applications engineering, or manufacturing support
• U.S. citizenship

Required skills (possessed at hiring or acquired quickly):

• Excellent verbal, written, and technical communication skills
• Demonstrated ability and willingness to learn, as needed, to fill knowledge and skill gaps
• Proficiency with Microsoft Office – Word, Excel, Outlook, PowerPoint – and Adobe PDF viewing and editing
• Ability to read mechanical drawings and understand GD&T
• Ability to review and understand contract language including terms and conditions
• Ability to communicate total value (dollarization) in the context of quoting and sales presentations
• Wear multiple hats in autonomous and small group work situations with shared responsibilities (small business environment)

Desired skills:

• Mechanical engineering and design
• Plastics engineering and design, including material properties and selection
• Experience or familiarity with injection molding
• Experience or familiarity with semiconductor manufacturing (back end), pick and place automation, and electronics/PCB assembly
• Experience or familiarity with JEDEC standards and semiconductor packaging technology
• ESD management materials, techniques, and measurements
• Familiarity with ITAR, CMMC, RoHS, REACH and ISO regulations

While relevant knowledge and experience are highly valued, we recognize that this role draws on a diverse skill set. We are prepared to provide training to fill gaps for an otherwise qualified candidate. This is an “in person” position with the possibility of occasional remote work for special requirements. Most communication with customers is by email, phone, and occasional virtual meetings. Visits by, and to, customers do occur and infrequent travel may be required.

We welcome applicants who can help our customers and want to be part of our special company.

Job Type: Full-time

Pay: $50,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Professional development assistance

Application Question(s):

• Do you agree that you are qualified for an in-person, technical position that requires frequent customer engagement, a working knowledge of engineering principles, the ability to read and understand technical drawings, and are agreeable to the specified salary range?
• Do you have training or experience as a mechanical or plastics engineer?

Experience:

• Mechanical knowledge: 1 year (Required)
• Blueprint reading: 1 year (Required)
• Customer support: 1 year (Required)
• Microsoft Office: 1 year (Required)

Language:

• English (Required)

Ability to Commute:

• Amherst, NH 03031 (Required)

Work Location: In person

Salary : $50,000 - $100,000