Service Coordinator

As a Service Coordinator at R.H. Foster Energy, you’ll schedule service calls, keep customers informed, and make sure technicians have the information and materials they need for each job.

What you’ll do

• Schedule service calls based on technician availability and job needs. Monitor job times and review the dispatch dashboard to track completed work and follow up on open jobs.

• Confirm appointments, communicate schedule changes, and proactively reach out to existing customers to book annual cleanings.

• Help technicians with directions and access details. Keep customer contact information, service addresses, equipment details, and tank records up to date.

• Provide customers with quick quotes for labor and materials. Help resolve customer and technician concerns and keep everyone informed through resolution.

• Support service department meetings and coordinate maintenance and service appointments for fleet vehicles.

• Schedule tank moves, enter updates in P3, and maintain the worksheet used to track tank inventory and movement decisions.

• Check existing stock first and initiate purchase orders when technicians need additional parts or materials.

• Confirm that technicians have the right materials before a job and that parts used or returned are accounted for when the work is complete.

• Help with inventory cycle counts and organization, and apply general ledger (GL) codes to inventory or service items as needed.

What you’ll bring

• Strong organization and follow-through when priorities change throughout the day.

• Clear, friendly communication with customers, technicians, and coworkers.

• Attention to detail when entering information, preparing quotes, and tracking parts.

• Comfort using scheduling software, customer records, and spreadsheets.

• Experience in dispatch, scheduling, customer service, service administration, or inventory coordination is helpful.

• Valid Maine Drivers License with a clean driving record.

Salary : $23 - $26