What are the responsibilities and job description for the Field Service Manager position at R. H. Foster Energy, LLC?
Description
Know the Technical Side of Heating Service-and Ready to Lead a Team?
R.H. Foster is looking for a Field Service Manager who can support our technicians, solve problems, and keep field operations running safely and efficiently. If you bring strong technical experience, clear communication, and a commitment to helping others succeed, we want to hear from you!
What You'll Do
Why Join R.H. Foster Energy?
Make an impact through hands-on leadership, technical problem-solving, and service our customers can count on.
R. H. Foster is an equal opportunity employer and does not discriminate on the grounds of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, genetic information, veteran status, or any other legally protected status.
Know the Technical Side of Heating Service-and Ready to Lead a Team?
R.H. Foster is looking for a Field Service Manager who can support our technicians, solve problems, and keep field operations running safely and efficiently. If you bring strong technical experience, clear communication, and a commitment to helping others succeed, we want to hear from you!
What You'll Do
- Lead and support your team. Provide daily direction, set clear expectations, monitor performance, and help technicians build their skills.
- Keep service operations moving. Plan and prioritize field activities to support timely service, efficient scheduling, and productive use of resources.
- Be a technical resource. Help technicians troubleshoot complex issues and provide guidance on diagnostics, installations, maintenance, and repairs.
- Maintain quality and safety. Inspect workmanship and ensure work follows company procedures, safety expectations, and applicable regulatory requirements.
- Take care of our customers. Resolve service concerns and build positive relationships with residential, commercial, and industrial customers.
- Support business performance. Monitor efficiency, billable productivity, documentation, and inventory practices to support a profitable operation.
- Encourage better ways of working. Create an environment where employees share ideas, work together, and take ownership of results.
- Extensive, progressively responsible field service experience involving complex diagnostics, installation, maintenance, and repair of heating equipment.
- The ability to guide technicians, communicate expectations, and hold team members accountable.
- Strong organizational, documentation, inventory management, and time management skills.
- Sound judgment and the ability to work independently, manage competing priorities, and adapt throughout the day.
- A professional, customer-focused approach and a strong commitment to safety.
- Comfort using mobile devices, diagnostic equipment, service software, email, and Windows-based computers.
- The ability to read technical instructions and work with measurements, fractions, decimals, and basic unit conversions.
- A high school diploma or GED, or related experience and training.
- State of Maine driver's license with a clean driving record.
- Master Oil Burner/Solid Fuel Technician License.
- CETP propane certification
- HVAC Certification
Why Join R.H. Foster Energy?
- Competitive pay based on experience
- 401(k) with company match
- Medical, Dental, Life Insurance
- Allstate voluntary benefits, including accident, critical illness, and whole life with long-term care
- Short- and long-term disability
- Paid time off
- Heating fuel and service discounts
- Supportive team environment
Make an impact through hands-on leadership, technical problem-solving, and service our customers can count on.
R. H. Foster is an equal opportunity employer and does not discriminate on the grounds of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, genetic information, veteran status, or any other legally protected status.
Salary : $30 - $40