What are the responsibilities and job description for the Customer Service Rep position at R H Foster Energy, LLC?
Customer Service Representative - R.H. Foster Hampden Energy Services
Are you looking for a career that focuses on your community, customer care and offers competitive pay, employee support and career growth opportunities? We are currently seeking a Customer Service Representative for our Hampden Energy Services office.
Responsibilities:
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Greets customers and/or visitors and directs to the appropriate person or department.
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Speaks with customers by phone or in person and receives orders for installation, discontinuance, or change in service.
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Sets up and maintains current information in the customer master file.
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Logs product orders for delivery dispatch.
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Fills out contract forms and determines charges for service requested.
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Posts payments to customer accounts (branch-specific).
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Researches any problems relative to customer accounts receivable.
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Addresses complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
Qualifications:
- One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
Why Join R. H. Foster
- Competitive pay
- Medical, dental, and life insurance
- Short-term and long-term disability
- 401(k) with company match
- Paid time off
- Fuel and service discounts
- Cross-training and growth opportunities
- Supportive team environment
If you're a motivated customer service representative looking for room to grow, apply today!
R. H. Foster is an equal opportunity employer and does not discriminate on the grounds of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, genetic information, veteran status, or any other legally protected status.