Director, Program Management

About R/GA

In our 40-year history, we’ve changed a lot—from a culture-defining film title studio (Superman, Alien, Ghostbusters); to an interactive advertising agency; to an award-winning product and marketing agency with design, technology, communications, ventures and IP practices. We like change, and like to navigate our clients through it too.

Our approach to work is always human first. This unwavering focus helps us create meaningful and memorable experiences that live across digital platforms and often blur the line between the digital and real worlds. We believe disruptive thinking happens when you collide experts in design, technology and culture.

About The Role

As a Director, Program Management at R/GA, you’ll own some of our most complex and high-value programs—setting the pace for teams and ensuring delivery from kickoff through final handoff. You’ll lead multidisciplinary teams, establish project plans and budgets, and guide client engagements so that delivery consistently aligns with scope, strategy, and business goals.

For this role, you’ll act as the business owner for a high-growth, multi-million dollar portfolio, driving social-first work for a leader in the health and wellness space. This role is both strategic and operational; you’ll lead the strategic planning for high-volume social productions, creating robust staffing plans and roadmaps that allow the team to execute at high velocity. This is direct-to-consumer work that sits at the intersection of culture and health.

As a leader, you’ll set the standard for collaboration, communication, and clarity. You’ll inspire and engage direct reports, cross-functional teams, and senior-level clients, while elevating our craft across disciplines. A deep understanding of R/GA’s processes and capabilities is essential as you shape how we work and what we deliver to ensure consistent creative and executional excellence.

Here’s what you should know if you want to be a Director, Program Management at R/GA:

On any given day you might

• Own a portfolio of large-scale client engagements, ensuring smooth operations, profitability, and long-term growth
• Develop engagement strategies that align to client business goals, then lead execution across multiple teams and offices
• Build and manage senior-level client relationships (Director–SVP), serving as a trusted advisor and proactive partner
• Lead the authoring, negotiation, and approval of complex SOWs, PCNs, and MSAs, ensuring compliance and alignment across all parties
• Oversee other Program Managers within your portfolio, setting direction, reviewing work, and guiding their craft development
• Steward account-level financial health, including revenue forecasting, P&L management, resourcing, and utilization
• Defend profitability by addressing overburns, preventing unnecessary discounting, and optimizing staffing models
• Partner with Finance, Business Leadership, and Talent Management to curate and cast the right teams, forecast resourcing, and pipeline future needs
• Champion R/GA’s craft and capabilities, ensuring the right players and partners are engaged to deliver world-class work
• Innovate around workflows and processes, fixing inefficiencies and scaling best practices across accounts
• Proactively manage risks, client conflicts, and escalations to ensure positive outcomes for both clients and teams
• Inspire and engage cross-functional teams, fostering collaboration, clarity, and motivation across multiple offices and disciplines
• Advocate for creative excellence, protecting work from pressures that favor mediocrity while finding solutions that balance quality, profitability, and client trust
  
  

The ideal person

• Operates like a business owner, balancing the delivery of high-volume, high-velocity content with profitability and team health
• Lives at the intersection of culture and health, navigating complex regulatory landscapes without sacrificing the urgency, aesthetic, or engagement of social platforms
• Builds authoritative relationships with senior clients, navigating health and wellness conversations with exceptional judgment and fiscal acumen
• Elevates the discipline of program management, setting the standard for how multidisciplinary teams collaborate to produce world-class social assets
• Champions diversity and inclusion, maintaining high morale within fast-paced production environments while inspiring teams to reach new levels of tenacity
• Represents R/GA’s vision publicly, articulating how disruptive social strategy drives the future of health and wellness brands
  
  

You Bring

• 10–12 years of agency experience (digital/integrated), including 1 years at the Director level managing $8M–$10M portfolios and full P&L
• Social-first fluency: Deep understanding of social culture and platform dynamics, ideally for disruptive DTC or innovative health brands
• Operational Mastery: Expert at process innovation, workflow governance, and managing large multidisciplinary teams delivering complex, high-volume asset suites
• Commercial Acumen: Extensive experience authoring/negotiating SOWs, PCNs, and MSAs with a sharp eye for legal and financial detail
• Strategic Partnership: Proven ability to manage Director- and SVP-level client relationships and lead effectively within Integrated Agency Team (IAT) structures
• Balanced Leadership: A track record of delivering world-class creative work while protecting both agency profitability and team well-being
  
  

Bonus Points

• Pharma Expertise: Knowledge of DTC payer campaigns and pharma-specific workflows (MLR, VVPM, label updates)
• People Management: Experience mentoring and developing the craft of Program Managers and direct reports
• This role is based in NYC. Candidates must be located in the tri-state area (NY, NJ, or CT) or willing to relocate. This position offers a hybrid work model, with regular in-person collaboration, team / client workshops and client travel expected.
  
  

The hiring range for this position is $135,000 to $185,000. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s applicable skills, pertinent experience, and qualifications.