Plumbing & HVAC Counter Sales, Downingtown, Pennsylvania

Job Purpose & Summary:

This position requires an individual with technical understanding of plumbing and heating (field experience desired) and excellent communication and interpersonal skills. Must be a team player, enthusiastic, flexible and adaptable, with a positive attitude.

Duties & Responsibilities:

Essential Functions:

• Assisting customers, in person and on the phone, with their plumbing and heating needs
• Ensure delivery of personalized customer service through timely quotations and accurate order processing
• Customer-service and sales-oriented
• Must be an excellent communicator
• Have a working knowledge of plumbing/heating products and industry
• Be skilled in computer use (ability to master Eclipse software) as well as internet for customer service knowledge
• Establishes and maintains customer relationships, communicates with customers and co-workers to provide a quality customer experience
• Ability to exhibit a positive, friendly and helpful attitude with customers and to be sensitive to their needs.
• Ensure customer satisfaction
• Able to meet deadlines
• Other duties and responsibilities as assigned

Necessary Qualifications:

• A willingness and ability to learn
• Communication, time management and organizational skills
• Plumbing and Heating experience
• Enthusiasm, courtesy and articulation
• Computer experience
• Customer orientation
• Adaptability

Education/ Experience:

• High school diploma or general education degree (GED)
• Related Plumbing and Heating Industry experience helpful
• Working knowledge of Eclipse software preferred

Required:

• Positive attitude with an aptitude for learning

Physical Demands:

The characteristics described below are representative of those encountered while performing the essential functions of this position. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

• While performing duties of this job, would occasionally be required to stand, walk, sit, reach with hands and arms, climb or balance, stoop or kneel, talk and hear, and use fingers and hands to feel objects, tools or controls.
• Must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required include close vision, distance vision, depth perceptions, and the ability to adjust focus.
• Overtime may be necessary as workloads dictate. This may include weekdays, weekends and/or holidays.