What are the responsibilities and job description for the Inside Sales - Downingtown, Pennsylvania position at R.F. Fager Company?
Job Summary:
The Inside Sales Representative is responsible for providing exceptional customer service and sales support to contractors, plumbers, and other clients. This role involves handling inbound inquiries, processing orders, offering product recommendations, and maintaining strong relationships with customers in the plumbing industry.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and in-person.
- Provide product information, pricing, and availability for plumbing supplies.
- Process sales orders accurately and efficiently using ERP or POS systems.
- Recommend appropriate products based on customer needs and project requirements.
- Collaborate with outside sales reps and warehouse staff to ensure timely delivery.
- Maintain up-to-date knowledge of plumbing products, industry trends, and inventory.
- Handle returns, exchanges, and resolve customer complaints professionally.
- Assist in restocking and organizing showroom or counter displays.
- Meet or exceed sales targets and contribute to team goals.
Qualifications:
- High school diploma or equivalent; college degree preferred.
- 1–3 years of experience in inside sales, preferably in plumbing or building materials.
- Strong communication and customer service skills.
- Familiarity with plumbing products and terminology is a plus.
- Proficiency in Microsoft Office and sales/order entry software.
- Ability to multitask and work in a fast-paced environment.
Work Environment:
- Office or counter sales setting within a wholesale plumbing supply company.
- May require occasional lifting of plumbing products or materials.