Field Services Team Coordinator

Job Title: Field Services Team Coordinator

Department: Field Services Operations
FLSA Status: Non-Exempt / Full-Time

Job Summary

We are seeking an organized, proactive, and people-oriented Field Services Team Coordinator to support our field engineering department and act as a bridge for employee logistics. In this role, you will manage day-to-day administrative tasks for our mobile engineering team, coordinate complex travel schedules, and serve as the primary point of contact for new hires. The ideal candidate excels at multitasking, loves problem-solving, and is passionate about delivering an exceptional onboarding experience.

Key Responsibilities

Field Team Admin & Travel Coordination

• Manage complex travel arrangements including flights, hotels, vehicle rentals, and logistics for engineers deploying to field locations.
• Track, log, and process expense reports and credit card reconciliations for the engineering team.
• Track time cards for the engineering team.
• Assist with general administrative tasks such as maintaining team calendars, organizing documentation, and tracking equipment logistics.

Onboarding & New Hire Support

• Serve as the primary point of contact for new field engineers, answering day-to-day onboarding questions and guiding them through their first few weeks.
• Conduct proactive follow-ups on new hire orientation milestones to ensure training and documentation are completed on time.

Employee Relations & Triage

• Triage employee-related issues by acting as a trusted first point of contact, resolving administrative inquiries directly, or routing sensitive matters to Human Resources.
• Gather feedback from the field team regarding operational friction and suggest process improvements to leadership.

Qualifications & Skills

• Experience: 2–4 years of experience in an administrative support, project coordination, or HR assistant role (experience supporting field services or engineering teams is a plus).
• Logistics Mastery: Proven experience managing travel bookings, itinerary updates, and expense tracking.
• Communication: Exceptional interpersonal skills with the ability to maintain confidentiality and handle employee inquiries with empathy and professionalism.
• Tech Savvy: Proficiency with tools like Microsoft Office 365 or Google Workspace, travel management platforms, and HR Information Systems (HRIS).
• Adaptability: Strong organizational skills with the ability to pivot quickly when travel delays or field emergencies occur.
• Flexible Schedule: This role has schedule requirements that sometimes include evening hours and weekend hours.

R&E Automated Systems (www.reautomated.com) is the industry leader in Automotive Controls, Robotics, Joining, and Plant Maintenance. In addition, Engineering Services, including Mechanical, Quality, Simulation, and Service Part Stamping, Assembly, and Coating.