What are the responsibilities and job description for the IT Service Desk Manager position at R.D. Offutt Company?
Great technology matters. Great people make technology work. R.D. Offutt Company is looking for an IT Service Desk Manager who loves both solving problems and leading people. Someone who gets energized by helping a team grow, creating exceptional customer experiences, and finding better ways to get things done. If you know that solving technical issues is only half the job and that inspiring people and building relationships is what drives real results, this could be the role for you. Apply today!
What's in it For You:
- Competitive compensation to reflect your experience.
- State-of-the-art workspaces and amenities in the heart of downtown Fargo.
- A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO’s benefits page (https://www.rdoequipment.com/careers/benefits).
- A company that lives by its core values: they’re not just words on a wall – they’re how we work, grow, and lead. Click here (https://www.rdoequipment.com/about-rdo/core-values) to learn more.
Why RDO?
When you join R.D. Offutt Company, you’ll become part of a diverse organization with strong roots in the Midwest along with operations across the United States and international partnerships. We work in the equipment, agriculture, food and food processing industries, but we’re a people business first. RDO has grown from humble roots, guided by a family’s values, and shaped by the strengths, voices and entrepreneurism of our team members.
Our Fargo, ND Field Support Office is located in the heart of a thriving, fast-growing metro area that blends small-town charm with big-city energy. At the Fargo Field Support Office, you’ll work alongside knowledgeable, collaborative partners who support teams across the company. Whether you're looking to grow your career or make a meaningful impact, you’ll find the support and opportunity to thrive here.
What You Will Do:
- Keep our team running: Lead the Service Desk team and help deliver fast, reliable support that keeps team members productive.
- Build a great support experience: Create a customer-first culture where people feel heard, supported, and empowered.
- Lead and develop your team: Coach, mentor, and grow a high-performing team that enjoys solving problems and helping others.
- Drive technology adoption: Partner with teams across the business to roll out new tools, systems, and processes successfully.
- Make things better every day: Identify trends, improve processes, and find smarter ways to deliver support.
- For a complete list of duties and responsibilities, view the full job description here (https://assets-sitefinity-cdn-prod.azureedge.net/assets/docs/default-source/job-descriptions/it-service-desk-manager.pdf).
What You Will Need:
- IT leadership experience: 5 years of technology experience with demonstrated leadership and team development skills.
- Customer-focused mindset: A passion for delivering great service and creating positive experiences.
- Technical problem-solving skills: Ability to troubleshoot issues, navigate technology, and adapt to new systems quickly.
- Strong communication skills: Ability to connect with technical and non-technical audiences and build strong relationships.
- Organization and project management skills: Ability to manage competing priorities and keep initiatives moving forward.
- Education: Associate degree or higher in Computer Science, Management, Accounting, or a related field.
- Valid work authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.
Why You'll Love it Here:
- A dynamic environment: Where no two days are the same.
- A central, connected workplace: Where you get to work from the downtown Fargo Field Support Office, offering convenient access to local amenities while supporting a highly collaborative and professional IT environment.
- Opportunities to: Grow, learn, and lead in the industry.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.