What are the responsibilities and job description for the Front Desk Receptionist position at R&D IDI Performance?
R&D IDI Performance is a pioneering company dedicated to revitalizing and enhancing the legendary 6.9 IDI and 7.3 IDI engines, once the top engines available in light-duty trucks. While advancements in diesel technology have pushed these engines into obscurity, our passion and expertise have positioned us at the forefront of innovation within the IDI platform. We specialize in custom engine builds, premium parts for stock IDI and IDIT engines, and upgraded components designed to extract more power from these classic workhorses. Our commitment to pushing the boundaries of what is possible with these engines supports a thriving community of enthusiasts and customers who share our dedication. We are currently seeking a Front Desk Receptionist to join our dynamic automotive team. This role is vital as the first point of contact for our clients and visitors, ensuring exceptional customer service while supporting administrative functions that keep our operations running smoothly. The ideal candidate will be organized, personable, and passionate about contributing to a company that values innovation, quality craftsmanship, and customer satisfaction within the automotive performance industry.
Responsibilities
- Greet and welcome clients and visitors promptly and professionally.
- Answer, screen, and direct incoming phone calls in a timely manner.
- Manage and respond to customer inquiries via email and other communication channels.
- Schedule appointments and coordinate service bookings efficiently.
- Maintain a clean and organized reception area representing the companys professional image.
- Assist with administrative duties such as data entry, filing, and record-keeping.
- Collaborate with team members to ensure smooth communication between departments.
- Process incoming and outgoing mail and packages.
- Support inventory management by monitoring stock levels for office supplies.
Requirements
- High school diploma or equivalent; additional qualification as a receptionist or administrative assistant is a plus.
- Proven experience as a front desk receptionist, front office representative, or similar role.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Friendly and professional demeanor with an emphasis on customer service.
- Ability to handle stressful situations calmly and effectively.
- Basic knowledge or interest in automotive industry is advantageous.
- Ability to work independently as well as part of a team.