What are the responsibilities and job description for the Customer Service and Sales Support position at R.D. Enterprises?
Job Description
RD Enterprises has been in business for over two decades. Our company is heavily involved in the telecommunications market. We pride ourselves in our in depth training program that we offer to ALL employees. We have endless opportunities for growth. We promote from within organically. We are nationwide and the places you can go in our business are endless!
We are seeking a Customer Service Associate to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
Responsibilities:
RD Enterprises has been in business for over two decades. Our company is heavily involved in the telecommunications market. We pride ourselves in our in depth training program that we offer to ALL employees. We have endless opportunities for growth. We promote from within organically. We are nationwide and the places you can go in our business are endless!
We are seeking a Customer Service Associate to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
Responsibilities:
- Handle customer inquiries
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
- Previous experience in customer service, sales NOT REQUIRED
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Valid drivers license
- Must be able to work in the U.S
- High School diploma or equivalent
- Must be motivated