Technical Customer Service Representative

KT Pacer As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best. The Technical Customer Service Representative is responsible for providing technical support and assistance to customers experiencing issues. Core duties include troubleshooting problems, guiding customers through solutions, escalating complex cases, documenting customer interactions, and staying updated on product changes. Position Key Accountabilities: Interact with customers in-person and via phone support to ensure customer expectations are met by upholding quality and craftsmanship standards Collaborate with customers to ensure on-time delivery, correct costing, and quality of product Engage with customers to provide written estimates and quotes for parts & service repairs Process work and sales orders from initial to closing stages Work with Purchasing, Production, Engineering, and Operations teams to align material deliveries to service schedules Process warranty claims with customers and vendors Troubleshoot invoice discrepancies with Accounting & Receiving to ensure precision and accuracy Obtain and apply product and industry specific knowledge for professional development Other duties and responsibilities as assigned Desired Qualifications and Experience Levels: High School Diploma Required At least 3 years of experience in Customer Service, Service & Repair, or Manufacturing required High degree of mechanical, electrical, and hydraulic aptitude is preferred Strong communication skills – both verbal and written Excellent attention to detail is required Proficient in Microsoft Excel, Word and Outlook Strong desire to drive continuous improvement Ability to develop and maintain customer / distributor relationships Highly organized and motivated Throughout our company and in all interactions, Kentucky Trailer Associates choose to be: Patient, demonstrating self-control Kind, giving encouragement and appreciation to others Humble, without arrogance or pretense Respectful, treating others as important individuals Selfless, focusing on the needs of others Forgiving, letting go of resentment when wronged Honest, free of deception Committed, honoring the choices we make Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law. We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying. Welcome to the biggest small business you’ll ever find. Part of Berkshire Hathaway, Marmon is a global industrial organization made of 11 industry groups with 30K employees and $12 billion in annual revenue. As leaders in their respective industries, our 120 companies thrive on an independent mindset and entrepreneurial spirit. At the same time, they benefit from being part of our industry groups—where they’re able to tap into the expertise and insights of other Marmon companies. While we’re all unique, we all share a common commitment to doing things that matter, leading at every level, and winning a better way. When you work at Marmon, you're advancing our everyday world and beyond. Our engineering solutions help millions around the world stay connected, healthy, and safe. Wherever you're at in your career, our people and resources will help you go further. As you grow your skills, you can also move up and around our 120 companies. Work at a place you can stand behind. We show up to win every day, uphold the highest ethical standards, and always look to put each other in the best position to win.

Salary : $12