What are the responsibilities and job description for the Service Department BDC position at R C Lacy, Inc?
The responsibilities of a Service Department BDC include answering phones, listening to their needs, and scheduling appointments as needed. They may also need help set up loaner cars and verify insurance before maintenance is scheduled.
By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!
Service Advisor Compensation and Benefits:
Competitive Pay
Flexible Working Hours
Health Insurance
PTO & Sick Leave
401(K)
Service Department BDC Responsibilities:
Answering the phones promptly
- Setting up appointments
- Setup pick up and drop off appointments
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance base on age, mileage and history of vehicle
Establish follow up time
Service Department BDC Requirements:
Previous experience at a Ford dealership is a plus
Knowledge of automobiles is a plus
Proven record of achieving exceptional customer satisfaction
Past experience as a service consultant is a plus
- Maintain a Service schedule
- Ability to multitask
Very energetic personality
A desire for a long-term career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs
Ability to learn new technology
Ability to work in a fast-paced environment
Basic computer skills
Positive, friendly attitude
High school diploma or equivalent
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.