Patient Services Representative

The Patient Services Representative (PSR) provides a variety of office and administrative support services including reception, scheduling, verifying patient insurance eligibility, reminder calls for the next day appointment, check-in and checkout appointments, and other general office duties.

Primary Duties will include:

Greets patients and visitors professionally, uses appropriate tone, is pleasant and courteous at all times.

· Interacts effectively and positively with patients, coworkers, and external clients at all times.

· Coordinates communication and information across the clinic.

· Maintains a high level of professionalism when interacting with internal and external customers.

· Navigates through multiple software systems including EHR, Microsoft Office, and other resources web portal.

· Directs patients appropriately to receive services.

· Schedules, cancels, and reschedules appointments according to patient request and/or scheduling guidelines.

· Maintains schedule accuracy by reviewing the schedule, and providing feedback to team members.

· Performs scheduling and general office related duties.

· Verifies and updates patient’s demographic and insurance information.

· Identifies, collects, and posts co-payment and fees.

· Enrolls patient to Patient Portal.

· Checks patients in and out for appointments including scheduling future appointment as instructed.

· Arranges for specific patient needs for the time of appointment, such as an interpreter, wheelchair, etc.

· Performs daily cash reconciliation and prepares reports.

· Makes reminder calls to patients for next day appointment and documents in EHR System.

· Processes No Show letter and implements No Show Policy process as needed. Documents in EHR System.

· Accepts and completes EHR inbox and Patient Portal tasking from Clinical Team and Patient Portal for assistance with scheduling appointment and other necessary communication between providers and patients.

· Documents patient communication in EHR and assigns task to appropriate staff and/or departments for follow-up.

· Prepares next day and 7 days schedule for emergency preparedness.

· Posts clinic closure sign for holidays and/or meetings.

· Explains regulations, rules and policies to patients and apprises them of their rights.

· Assists with patient complaints/grievances and provides satisfactory resolution.

• Contributes to team effort by achieving satisfactory results.
• Other Duties as assigned

Minimum Qualifications:

• Highschool diploma or equivalent required.
• Two (2) years in a health care setting required. Two (2) years in customer service required.
• Knowledge in Medical Terminology, EHR and Insurance Eligibility required.
• Knowledge in Medical Terminology, EHR and Insurance Eligibility required.
• Proficient in Microsoft Office Suite (Word, Excel, and Outlook) required.
• Clinical experience as a Medical Assistant or other AHP preferred is a plus.

Pay: $22.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $22 - $26