What are the responsibilities and job description for the Guest Excellence Training Coordinator position at QVC?
Job Description Summary
Thank you for your interest in joining our team! QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road®. We are a live social shopping company that redefines the shopping experience through video-driven commerce on every screen, from smartphones and tablets to laptops and TVs.
QVC Group brings innovative products, compelling content, and unforgettable moments to millions of shoppers worldwide via social platforms, streaming apps, ecommerce sites and TV channels, making every screen a doorway to discovery, delight and community.
Thank you for your interest in joining our team! QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road®. We are a live social shopping company that redefines the shopping experience through video-driven commerce on every screen, from smartphones and tablets to laptops and TVs.
QVC Group brings innovative products, compelling content, and unforgettable moments to millions of shoppers worldwide via social platforms, streaming apps, ecommerce sites and TV channels, making every screen a doorway to discovery, delight and community.
The Opportunity
As our Guest Excellence Training Coordinator, you would report to the On Camera Talent Manager. This position supports the Recruitment, Casting and Training Partners for Guest Excellence, as it relates to the execution & facilitation of the Guest Excellence Certification Seminar. Other responsibilities include the administrative duties the of Vendor Portal Guest on-boarding, supporting Private Guest Trainings (Celebrity & High-Profile guests), assist in Host & Guests auditions and trainings when needed.
Your Impact
- You will support the facilitation of the Guest Excellence Certification Seminar. Directly supports the Guest Excellence Seminar. Includes scheduling, tracking and data entry of all guest information into our QVC systems. Including Learning Lab and Portfolio Pad data entry.
- You will supports Private Guest Trainings (Celebrity & High-Profile Guests), assists in Host & Guests auditions and other trainings as assigned. Supports the Host Sample process when needed.
- You will be responsible for the maintenance of On-air Guest systems as well as an annual audit of active, certified guests.
- You will be responsible for the Vendor Portal Guest Management system, including the creation and maintenance of the Guest information repository.
- Supports the year-end review and maintenance of all Guest Excellence documents, forms and communication templates. Including audit of decertification, tag and positioning information.
What You Bring
- BA or equivalent business work experience
- 3 years experience in talent, training, or recruitment related industry.
- Public speaking experience
- A strong working knowledge of MS Office, including Power Point, MS Word and Excel
- Strong organizational and time management skills
- Excellent oral and written communication skills
- Strong knowledge of the QVC Brand
If you enjoy being a part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on. If you want to grow professionally and learn every day, you’ll thrive with us. If you appreciate a company committed to inclusion and belonging for all, you’ll be amazed at what’s available for our team members. We offer a comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers!
For QVC Group, our commitment to inclusion and belonging for all is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at
workwithus@qvcgrp.com
for assistance.
