What are the responsibilities and job description for the Fulfillment Center Area Manager position at QVC?
The Opportunity
The leader's responsibility exists for leading the strategic functionality of their functional department. Under the direction of the Operations Leader, the Supervisor has primary responsibilities to assure that all objectives meet.
Who We Are
The Leader is responsible for the development of their teams of exempt and non-exempt employees in meeting their functional departmental goals related to culture, costs, service cycle time, and quality. Cultural goals will be accomplished in the development of an engaged and safe workforce through the successful application and practice of Qurate Leadership Competency Model. Quality goals are achieved through executing the department's standard operating procedures, processes, and methods. Supervise Returns department, partnering with other departments. Monitored and controlled, prioritizes, assigns, and reviews maintain departmental efficiency and meet productivity, volume and quality goals.
Your Impact
- Area Managers & their team of warehouse associates will get customers their orders.
- They develop and administer operational procedures for perfectly completing activities for incoming and outgoing shipments, handling and disposition of products, and keeping the highest standards of inventory accuracy.
- Leads Operation teams to support the high level of location accuracy, by achieving and implementing sound operating processes and procedures.
- Networks and consults with corporate / site resources and facilities staff to ensure low-cost efficiencies and high service levels are maintained.
- Ensure consistency and compliance with departmental and company policies.
- Build a positive, motivating, engaged Culture by modeling Qurate Values and operating principles, ensuring all employees are treated fairly, ethically and respectfully.
- Lead the team in creating an atmosphere that enables the dialog and commitments that promote a continuous improvement mindset and has a favorable impact on the effectiveness of the site through accuracy measurements.
- Foster a sense of teamwork with the operational team members to maximize results performance.
- Review existing operations to determine what improvements can be made to department, which allow for cost reduction, increased speed, and improved customer service. Support our commitment to customer service in the performance of all job responsibilities. Provide leadership and display enthusiastic commitment to behaviors and values consistent with QVC values. Create a positive, motivating work climate. Model proactive employee relations.
- Supervise daily operations for assigned area, partnering with other departments. Circulate around area, prioritize, assigns and reviews maintain departmental efficiency and meet productivity, volume and quality goals.
- Create and maintain a clean, safe working environment.
- Ensure both consistency of and compliance with company and departmental procedures and performance standards. Implement operational plans to achieve designated goals, established performance goals and quality standards.
- Identify, report, and communicate to the Department Manager trends and irregularities. Analyze deficiencies and develop plans to correct. Recommend and implement solutions by involving team in to obtain the best results.
- Work cooperatively, using a team approach to achieve performance goals established.
What You Bring
- Bachelor's degree in Business, Supply Chain, Distribution, Logistics or related field, or an equivalent combination of education and experience.
- Minimum 2 years of demonstrated Leadership/Supervisory experience in a high volume distribution center or warehouse environment.
- Demonstrated leadership
- Experience promoting a positive work environment and partnering with employees to promote positive employee relations
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Remote work is not permitted in NYC at this time
Join us as we enrich life’s everyday moments – including yours. Apply today!
If you enjoy being a part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, fashion, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on. If you want to grow professionally and learn every day, you’ll thrive with us. If you appreciate
flexible working options, our Qurated community
, where intentional connections matter and a company committed to diversity, equity and inclusion, you’ll be amazed at what’s available for our team members! We offer a comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with Qurate Retail Group means friendly teams, ambitious projects and fast-moving careers!
For Qurate Retail Group, our focus on diversity, equity and inclusion is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, Qurate Retail Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at
workwithus@qurateretail.com
for assistance.