What are the responsibilities and job description for the EDI Vendor Relationship Manager position at QVC?
The Cornerstone brands deliver inspirations that help customers enjoy, enhance and celebrate life. Cornerstone comprises four interactive, aspirational home and apparel lifestyle brands: Ballard Designs®, Frontgate®, Grandin Road® and Garnet Hill®.
Your Opportunity, Your Team
- The Electronic Data Interchange (EDI) Vendor Relationship Manager supports Cornerstone Brands (Ballard Designs, Frontgate, Grandin Road, Garnet Hill), and manages the SPS Commerce platform and vendor relationships while overseeing end-to-end Procure-to-Pay and Order-to-Cash processes within Microsoft Dynamics 365, ensuring seamless EDI integration, vendor compliance, and optimized workflows across the organization. You will report to the Chief Operating Officer.
Where You'll Work
- This role is hybrid and will require you to be onsite at our West Chester, OH office several days per month. Relocation assistance is not available for this role.
What You'll Do
- Be the primary point of contact for SPS Commerce, managing the relationship to ensure alignment with business goals.
- Oversee integration, configuration, and optimization of the SPS Commerce platform for EDI transactions, ensuring accurate data flow between the company and vendors.
- Troubleshoot and resolve issues related to SPS Commerce tools, including order processing, invoicing, and shipment notifications.
- Build strong relationships with vendors, ensuring compliance with contracts, SLAs, and performance metrics.
- Negotiate vendor terms, resolve disputes, and coordinate onboarding of new vendors into the SPS Commerce ecosystem.
- Monitor vendor performance, including delivery timelines, quality, and pricing, to ensure alignment with company standards.
- Manage the end-to-end Procure-to-Pay (P2P) process in Microsoft Dynamics 365 Finance and Operations, including requisition, purchase order creation, goods receipt, invoice processing, and payment.
- Improve P2P workflows to reduce cycle times, improve cost efficiency, and enhance vendor payment accuracy.
- Oversee the Order-to-Cash (O2C) process for direct delivery orders in Dynamics 365, including order creation, fulfillment, invoicing, and payment collection.
- Ensure seamless integration of direct delivery processes with SPS Commerce for real-time order tracking and customer updates.
- Monitor and improve O2C performance metrics, such as order accuracy, fulfillment speed, and cash collection efficiency.
- Configure and maintain Dynamics 365 Finance and Operations modules related to P2P and O2C processes, ensuring alignment with business needs.
- Identify opportunities to automate, streamline, and train internal teams on processes using Dynamics 365 and SPS Commerce tools.
- Create reports and dashboards to track KPIs, such as vendor performance, process cycle times, and cost savings.
What You'll Bring
- Bachelor's degree in Business, Supply Chain, Finance, or a related field.
- 3 years of experience managing vendor relationships and supply chain processes in a B2C environment.
- 2 years of hands-on experience with Microsoft Dynamics 365 Finance and Operations, specifically in P2P and O2C modules.
- Proven experience with SPS Commerce or similar EDI platforms, including setup, integration, and troubleshooting.
- Experience with supply chain operations, including procurement, vendor management, and order fulfillment.
- Proficient in data analysis and reporting tools (e.g., Power BI, Excel).
- Familiarity with process automation tools and ERP integrations.
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Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.
QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qvcgrp.com for assistance.
If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.