Accounts Receivable Manager

This is a senior-level individual contributor role with some indirect/matrix management of people who assist in accounts receivable tasks. There is potential for this to develop into a management role.

In this role, you will own key accounts receivable functions for a fast-paced freight brokerage. You will evaluate and manage customer credit (initial setup and credit limit increases), ensure accurate and timely cash application, drive effective collections through well-run processes and third-party partners, and coordinate closely with our third-party payment processor. This position is ideal for someone who understands brokerage invoicing and payment flows, can work cross-functionally with sales/ops, and is comfortable making clear, documented decisions in a high-volume environment.

Responsibilities

• Credit:
• Evaluate initial credit requests using internal guidelines and available credit data
• Review and decide on credit limit increase requests, documenting rationale and approvals
• Maintain and improve credit policies, templates and decision workflows
• Partner with Sales and Operations to ensure credit decisions align with risk tolerance and service expectations
• Invoicing accuracy and AR:
• Ensure customer invoices and supporting documentation are complete, accurate and issued on time
• Resolve invoice disputes by coordinating with customers and internal teams
• Maintain clear records of disputes, outcomes and root causes to reduce repeat issues
• Cash application:
• Apply customer payments accurately and promptly, including remittances with multiple invoices or short pays
• Research unapplied cash, deductions, offsets and payment variances, and drive resolution to closure
• Ensure proper allocation of funds received through our payment processor
• Collections:
• Run and continuously improve the collections cadence (statements, follow-ups, aging reviews and escalations)
• Coordinate with third-party collections services and ensure they have the correct documentation, status and priorities
• Monitor AR aging, identify trends and risk accounts, and take proactive steps to improve DSO and reduce exposure
• Provide internal visibility into collection status, disputes and expected payment timing
• Third-party payment processor coordination
• Serve as the primary operational point of contact for our payment processor in regard to customer-facing topics
• Ensure invoices, backup and required data are submitted accurately and in compliance with their requirements
• Reconcile funding activity, fees, reserves/holds and exceptions; resolve discrepancies quickly
• Coordinate internally on account holds, releases and customer payment routing issues
• Process improvement and documentation:
• Create and update procedures, policies, templates, documentation and knowledge base articles related to AR and credit
• Suggest and implement improvements to tools, workflows, reporting and controls
• Participate in training to stay current on product/process changes
• Perform other duties and projects as assigned
  

Qualifications

• Experience in freight brokerage financial operations with a strong emphasis on accounts receivable
• Working knowledge of brokerage invoicing, accessorials and common dispute drivers
• Demonstrated ability to make and document credit decisions and manage credit limit changes
• Experience coordinating with a factor or third-party payment processor (or equivalent AR financing/lockbox setup)
• Strong communication skills with customers and internal stakeholders; able to handle firm but professional collections conversations
• Ability to thrive in a fast-paced, high-growth environment
• Highly detail-oriented with excellent organizational and time management skills
• Strong Excel or spreadsheet skills
• Comfortable operating indepently as an individual contributor and driving work to completion across teams