Night Dispatcher

At Victory EMS and Medical Transportation, we are committed to providing safe, reliable, and compassionate EMS and medical transportation services to our community. Our team prides itself on excellent service, professionalism, and making a positive impact in the lives of those we serve. As we continue to grow, we're seeking an enthusiastic and dependable individuals to join our team in Boise, Idaho.

About Us:

We're dedicated to providing reliable, safe, and compassionate EMS transportation to Boise, Idaho and the surrounding communities. We pride ourselves on our commitment to excellence and customer satisfaction. As we continue to grow, we're seeking enthusiastic and dependable individuals to join our dispatch and customer service team. If you have a passion for helping others and enjoy being on the phone, this is the perfect opportunity for you!

Non-emergency medical dispatching is a fulfilling career. As the behind-the-scenes coordinator, you keep our transport scheduling running seamlessly. You’re the connection point for our clients and healthcare partners, arranging transports for passengers to and from hospitals, doctor’s appointments, and care facilities. The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in a past paced environment.

Position Overview:

As a EMS and NEMT Dispatcher, you will play a crucial role in ensuring exceptional customer service experiences. We are looking for a dedicated individual to handle customer inquiries, resolve issues, and provide support to our valued clients.

The main role of our night dispatcher is to schedule and dispatch our Patient Transportation Technicians, EMTs, Paramedics, and vehicles for conveyance of passengers to and from their scheduled medical appointments or patients on emergency calls. Duties may include using TraumaSoft dispatching software or other software, or telephone to transmit assignments and communicate with driver operations personnel.

Key Responsibilities:

• Receive emergency and non-emergency calls and record significant information
• Prioritize calls according to urgency and importance
• Respond promptly to customer inquiries via phone, email, or chat.
• Investigate and resolve customer complaints with empathy and professionalism.
• Collaborate with internal teams to ensure seamless customer experiences.
• Maintain a high level of service knowledge to address customer queries effectively.
• Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations
• Monitor the route and status of field units to coordinate and prioritize their schedule
• Provide field units with information about orders, traffic, obstacles and requirements
• Enter data in CAD computer system and maintain logs and records of calls, activities and other information
• Call providers if any delays in transport.

Experience:

• Previous experience in a customer service role is preferred.
• Familiarity with transportation management systems
• Transportation dispatch experience is a plus.
• 2 years dispatch experience (Preferred).

Skills:

• Proven experience as dispatcher or relevant position
• Tech-savvy with knowledge of relevant methods (CAD)
• Fast typing with experience in data entry
• Proficient in English (oral and written)
• Outstanding organizational abilities
• Active listener with excellent communication skills
• Strong communication and interpersonal skills, both verbal and written, with the ability to interact effectively with clients of all backgrounds.
• Excellent problem-solving abilities with a focus on customer satisfaction.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.

Qualifications:

• Valid Driver’s License: Must possess a valid driver’s license with a clean driving record.
• Reliability: Punctual, dependable, and able to manage time effectively.
• Background Check: Must pass a criminal background check and drug screening.
• CPR Certification (Preferred)
• First Aid Certification (Preferred)

Education:

• High school diploma or equivalent

Pay Range: $17 - $18 per hour depending on experience

Full Time Benefits:

• 401(k)
• Dental insurance
• Employee discounts
• Health insurance
• Health savings account
• Paid time off
• Paid training
• Vision insurance

Schedule Options:

• Saturday through Tuesday, with rotating Saturdays
• Night Shift: 8PM - 8AM

Candidates must have:

• Great customer service skills
• Strong work ethic and positive attitude
• Desire to help people
• Smart phone and ability to utilize applications
• Reliable transportation to and from work

Why Join Us?

• Supportive Environment: Work in a positive and supportive team environment where your contributions are valued.
• Growth Opportunities: Opportunities for career advancement within our growing company.

Salary : $17 - $18