Operations Analyst

Title: Operations Analyst

Duration: Full Time/Direct Hire

Location: On-site in New York, NY

Comp & benefits: 80K–$95K base salary plus 3% 401k match and $600/month healthcare stipend.

Work Authorization: U.S. citizen or Green Card

Interview Process: 2 rounds!

Why you should join

1. Explosive growth: Went from $0 to $80M in six months — bootstrapped and highly profitable with no outside capital.
2. Real-time financial impact: You'll own the transfer and fulfillment process for millions of dollars in ticket sales every single day.
3. Immediate leadership opportunity: You'll co-manage a team of 6 international team members from day one alongside one colleague.
4. Cutting-edge industry: The company operates like a high-frequency trading firm for live event tickets — continuously pricing and managing inventory across major marketplaces in real time.
5. Comp & benefits: $80K–$95K base salary plus 3% 401k match and $600/month healthcare stipend. On-site in New York.

Hiring manager notes:

Must Have:

1. 0 - 2 years of experience in operations, project management, or similar coordination roles
2. At least one internship or full- time role with hands- on operational or coordination responsibility

Nice to Have:

1. Experience at a marketplace, logistics, or fulfillment company (e. g. , DoorDash, Uber)
2. Project management or team coordination experience (internship or full- time)
3. Knowledge of or genuine interest in sports and live events
4. SQL or data analysis tool familiarity
5. Communication
6. Detail-oriented

Role Overview

We are looking for an Operations Analyst with 0–2 years of experience to join a fast-growing, bootstrapped ticket trading platform and help manage the day-to-day operations behind millions of dollars in live event ticket sales. You'll work alongside one colleague to oversee an international ops team, troubleshoot production issues, and keep the company's financial books clean — all in a high-stakes, real-time environment.

What will you be doing?

• Managing and training a team of 6 international operations members, serving as the go-to escalation point when issues arise — including evenings and weekends
• Troubleshooting production issues across ticket marketplaces and point-of-sale systems (e.g., duplicate sales, fraudulent tickets, fulfillment errors)
• Reconciling the company's orders and finances daily to ensure all ticket purchases and sales are properly accounted for
• Managing risk thresholds for active trading positions and helping research new event types to stand up pricing algorithms
• Building lightweight automations and using internal tooling to improve operational workflows for the team