What are the responsibilities and job description for the System Engineer position at Quo Vadis Inc.?
Tier 2 Systems Engineer | Charlotte, NC | Up to $65,000 | Full-Time, On-Site | Health, Dental, Vision, 401(k) Match & PTO
Every client runs differently. That’s the part you’ll love.
Quo Vadis is a fresh take on managed IT services, named Charlotte’s best IT provider. We support small and midsize businesses in professional services, healthcare, automotive, and more. We’re hiring a Tier II tech to take the issues that need more than a first pass, get new clients set up right, and show up on-site as the face of Quo Vadis.
What you’ll do
- Onboard new clients and learn each one’s systems.
- Set up and configure computers, networks, and related devices.
- Resolve advanced issues remotely and on-site, including escalations from Tier I.
- Use RMM tools and help desk support to catch problems early.
- Keep clients and teammates in the loop and document your work clearly.
What we’re looking for
- 3 years in IT support or systems engineering.
- Hands-on experience with Microsoft 365, RMM tools, and help desk support.
- You troubleshoot across many client environments, not one standard setup.
- A clear, friendly communicator who follows through and owns the work.
- Local to Charlotte with reliable transportation. Site visits can run 50 to 70 percent of your week in busy stretches.
- No degree required. MSP experience is a big plus, as is NinjaOne, SonicWall, UniFi, or HaloPSA. A , Network , Security , or AZ-900 are valued, and we support earning them.
Why Quo Vadis
- Solid benefits. Health (50% of the employee premium covered), dental, vision, 401(k) with a 3.5% match, two weeks of PTO, and 13 paid holidays.
- Money for the extras. Mileage reimbursement, plus monthly stipends for internet, mobile, and the gym.
- Room to grow. Certification support and a team that invests in your development.
- A team you’ll like. Close, collaborative, and candid. We hold a high bar and still have fun (with great snacks).
If you enjoy solving different problems every day, doing quality work with a supportive team, and helping clients feel confident in their technology, we’d like to meet you.
Quo Vadis is an equal opportunity employer.
Salary : $65,000