What are the responsibilities and job description for the Senior Customer Success Manager position at Qumulo?
About The Position
Customers are the lifeblood of Qumulo. We are seeking strategic, customer-focused, and results-driven Customer Success Manager (CSMs) to drive the success of our enterprise customers and OEM/Channel partners.
You will own the full customer lifecycle—from onboarding and deployment to adoption, retention, and expansion—ensuring customers achieve measurable outcomes while building long-term, trusted relationships.
About The Company
Qumulo is the unstructured data platform to store and manage exabyte-scale data anywhere – at the edge, in the core data center and in the cloud. With unstructured data growing in more locations faster than ever before, enterprises today need a way to store, manage, and curate data simply and efficiently in any location, on any platform. This is precisely what Qumulo was founded to accomplish.
At Qumulo, we are building an open and collaborative culture where people can do their best work with customers as our magnetic field. We act as owners, we share by default, we are data driven and experimental and as an inclusive workplace, we encourage and celebrate multiple points of view. As part of our culture we believe diversity drives innovation.
Responsibilities
As part of the employment process, Qumulo conducts comprehensive background checks on all final candidates for employment. The background check process may include a review of criminal history, credit history, employment verification, education verification, and other relevant information.
Qumulo is committed to complying with all applicable federal, state, and local laws concerning background checks. We ensure that our background check process is fair, consistent, and transparent, and we follow all legal requirements regarding the timing and scope of such checks.
For positions in jurisdictions with specific legal requirements, such as restrictions on the timing of criminal history inquiries, we will conduct these checks in accordance with local laws and only after a conditional offer of employment has been made, where required.
For more information on our Applicant and Employee Privacy Notice please click on the link below:
https://et5yrgdebta.exactdn.com/wp-content/uploads/2024/10/Qumulo-Global-Professionals-Privacy-Notice-October-2024.pdf
Customers are the lifeblood of Qumulo. We are seeking strategic, customer-focused, and results-driven Customer Success Manager (CSMs) to drive the success of our enterprise customers and OEM/Channel partners.
You will own the full customer lifecycle—from onboarding and deployment to adoption, retention, and expansion—ensuring customers achieve measurable outcomes while building long-term, trusted relationships.
About The Company
Qumulo is the unstructured data platform to store and manage exabyte-scale data anywhere – at the edge, in the core data center and in the cloud. With unstructured data growing in more locations faster than ever before, enterprises today need a way to store, manage, and curate data simply and efficiently in any location, on any platform. This is precisely what Qumulo was founded to accomplish.
At Qumulo, we are building an open and collaborative culture where people can do their best work with customers as our magnetic field. We act as owners, we share by default, we are data driven and experimental and as an inclusive workplace, we encourage and celebrate multiple points of view. As part of our culture we believe diversity drives innovation.
Responsibilities
- Customer Lifecycle Management: Own a portfolio of enterprise and strategic customers, driving onboarding, adoption, retention, and renewals.
- Onboarding & Deployment: Drive seamless onboarding processes and coordinate with OEM/Channel partners, account teams, and customers to ensure successful deployments and expansions.
- Value Realization: Ensure customers and partners achieve measurable outcomes and maximize value from Qumulo products.
- Strategic Engagement: Conduct quarterly business reviews (QBRs/EBRs) and develop tailored success plans aligned with customer goals.
- Churn Mitigation: Proactively monitor and update account health, and develop tailored health improvement plans to ensure long-term retention and prevent churn.
- Collaboration: Partner cross-functionally with Sales, Product, Operations, and Engineering to resolve escalations, influence roadmap, and optimize customer/partner experience.
- Partner Success: Enable and support OEM and Channel partners, driving joint success initiatives and partner-led growth.
- Feedback & Advocacy: Provide actionable insights and product feedback; communicate product updates and improvements to customers.
- Mentorship: Support and mentor junior CSMs, sharing best practices and driving process improvements.
- 8 years in Customer Success, Account Management, or Partner Success in a B2B SaaS environment
- Proven experience managing enterprise accounts and OEM/Channel partners
- Deep technical aptitude in data, storage, and cloud technologies
- Strong understanding of SaaS metrics: NRR, churn, adoption, MRR, and ability to leverage data for actionable insights
- Excellent communication, presentation, and relationship-building skills
- Experience with CS/CRM tools (e.g., Planhat, Gainsight)
- Strong project management and organizational skills; able to manage multiple priorities
- Experience managing up to 50 accounts
As part of the employment process, Qumulo conducts comprehensive background checks on all final candidates for employment. The background check process may include a review of criminal history, credit history, employment verification, education verification, and other relevant information.
Qumulo is committed to complying with all applicable federal, state, and local laws concerning background checks. We ensure that our background check process is fair, consistent, and transparent, and we follow all legal requirements regarding the timing and scope of such checks.
For positions in jurisdictions with specific legal requirements, such as restrictions on the timing of criminal history inquiries, we will conduct these checks in accordance with local laws and only after a conditional offer of employment has been made, where required.
For more information on our Applicant and Employee Privacy Notice please click on the link below:
https://et5yrgdebta.exactdn.com/wp-content/uploads/2024/10/Qumulo-Global-Professionals-Privacy-Notice-October-2024.pdf
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