General Manager

The Opportunity: General Manager at Lake Quivira Country Club

Lake Quivira is a unique community: a country club in a gated class 3 city.  Its 1.5 square miles includes a 250-acre lake, an 18-hole golf course, a 100-year-old clubhouse with multiple eating venues, a community center with racquet courts, pool and workout facilities, 13 wooded trails, equestrian and sailing centers. Importantly, it’s also home to 400 upscale residents with its own roads, and full utilities. All is the purview of the General Manager as well as the responsibility to deliver an excellent member experience.

Location: Lake Quivira, Kansas (in Johnson and Wyandotte Counties)
Reports To: Q, Inc. Board of Directors
Supervises:

• Assistant General Manager – Finance/Human Resources
• Director of the Community Center (“The Q”)
• Clubhouse Executive Director
• Golf Course Superintendent
• Director of Facilities Maintenance
• PGA Head Golf Professional

Position Summary

The General Manager (GM) of Q, Inc. is the Chief Operating Officer of Lake Quivira Country Club and its associated operations. As the senior-most staff member, the GM is responsible for executing the vision and mission set by the Board of Directors while delivering an exceptional experience for members through outstanding operational performance, strong financial stewardship, and empowered staff leadership.

The GM oversees all operational and administrative departments of the HOA and the country club, maintaining proper functioning roads, sewer systems, utilities, parks, and many recreational amenities; while contributing to the long-term planning and development of the club and community.

Key Responsibilities

I. Financial Stewardship

• Deliver and exceed financial performance goals by meeting or improving upon the annual operating budget.
• Maintain capital discipline, ensuring all capital investments are:
  • Executed on time and within board-approved budgets.
  • Judiciously prioritized when competing needs arise in a resource-constrained environment.
• Demonstrate effective managerial control of Q, Inc.’s finances, working closely with the Assistant General Manager – Finance/HR and Q, Inc.’s Treasurer.

II. Leadership & Culture

• Actively engage with the membership, building strong relationships and ensuring responsiveness to member needs, preferences, and feedback.
• Foster a positive, member-first culture throughout all staff levels—built on service excellence and a “Yes / I’ll try” attitude.
• Provide clear direction and measurable goals to direct reports, aligning department efforts with the club’s strategic objectives.
• Promote a culture of employee satisfaction, collaboration, and accountability; regularly assess staff performance and capabilities, recommending enhancements or changes to the Board as necessary.

III. Operational Excellence

• Ensure successful daily operations across all departments including golf, clubhouse, food & beverage, fitness, youth services, and maintenance.
• Oversee the on-time, on-budget execution of capital projects, collaborating with department heads, vendors, and committees as needed.
• Provide operational insights and improvements that enhance member experience, operational efficiency, and facility upkeep.

IV. Governance & Strategic Counsel

• Serve as the primary staff advisor to the Board of Directors, ensuring the Board is informed, aligned, and effectively positioned to govern.
• Provide thoughtful, resource-aware guidance to Committee Chairs to ensure their plans are actionable and realistically executable by staff.  The GM, while not expected to attend every committee meeting each month, is to attend committee meetings at a minimum of once per quarter to stay in touch with committee activities and direction of work.  The COO/GM will ensure that there is communication transparency in management operations and work to consistently communicate effectively with each committee, committee chair and representing department head of the committee.
• Collaborate with the Board and Committees to advance long-term member satisfaction and community value, particularly through enhancements to amenities, services, and club offerings.

Qualifications

• Bachelor’s degree required; advanced degree in Business, Hospitality, or Public Administration preferred.
• Minimum of 10 years of senior management experience in private clubs, resorts, or comparable member-based organizations.
• Proven financial management expertise with responsibility for P&L, capital project oversight, and long-range planning.
• Demonstrated ability to lead diverse teams across multiple departments while fostering a unified service-oriented culture.
• Strong written and verbal communication skills; experienced in working with boards, committees, and a diverse member population.
• High level of emotional intelligence, diplomacy, and conflict resolution ability.
• Strong project management, organizational, and decision-making skills.

Personal Characteristics

• Visionary yet pragmatic leadership style
• Member-focused and approachable
• Culturally astute and tactful communicator
• Detail-oriented and proactive
• Accountable, ethical, and transparent