Delivery Specialist- Quirk Subaru Bangor

Subaru Delivery Specialist — Quirk Subaru of Bangor

Quirk Subaru in Bangor, Maine is seeking a dedicated Subaru Delivery Specialist to help create an exceptional ownership experience for our customers. This role focuses on delivering comprehensive product knowledge, guiding customers through Subaru’s advanced technology, and providing support before, during, and after the sales process. We’re looking for someone who is tech-savvy, personable, and passionate about helping customers feel confident and excited about their new Subaru.

Key Responsibilities

• Deliver an outstanding customer experience during every interaction to build loyalty to Quirk Subaru and the Subaru brand.
• Provide detailed Subaru vehicle deliveries, including explanations of all manuals, technology, safety systems, and available features.
• Engage customers for Love-Encore redeliveries, offering clear and customer-focused explanations of Subaru technology to ensure comfort and satisfaction.
• Support the Sales Consultant team by answering questions regarding Subaru features, benefits, and competitive advantages.
• Locate, organize, and share technical Subaru information with the entire retailer staff as an internal resource.
• Warmly greet and interact with customers in-store, on the phone, and online.
• Deliver thorough demonstrations of Subaru features, applications, and safety technologies.
• Conduct BDC/Customer Follow-Up efforts, reaching out after sales and deliveries to ensure satisfaction and encourage long-term loyalty.
• Assist with Test Drive Coordination & Test Drive Assistance, helping customers understand vehicle capabilities during on-road evaluations.
• Use strong computer and phone skills to support customer communication and delivery scheduling.
• Continuously maintain up-to-date knowledge of all Subaru vehicles and evolving technologies.
• Attend and successfully graduate from Subaru Star Academy (Boot Camp) and attain Subaru Delivery Specialist Certification.
• Understand Subaru competitors and be able to clearly articulate Subaru advantages.
• Meet customer satisfaction objectives set by dealership management.
• Uphold high ethical standards and present a professional appearance at all times.
  
  

Benefits & Compensation

This is a full-time hourly plus performance-based bonus position.

Quirk Subaru Offers

• Paid training
• Health and dental insurance
• 401(k) program
• A supportive team environment focused on customer care and professional growth