What are the responsibilities and job description for the General Manager position at Quintet 5G dba Five Guys Burgers and Fries?
The Role
We’re looking for a General Manager who runs a great restaurant—every shift, every day.
This is a hands-on leadership role responsible for driving sales, building a strong team, and delivering fast, consistent, high-quality guest experiences. You’ll own the business as if it were your own.
What You’ll Own
1. Restaurant Performance
- Drive sales, profitability, and operational efficiency
- Manage key metrics: labor %, food cost, throughput, and waste
- Deliver consistent results—not just good days
2. Shift Execution & Throughput
- Lead from the front during peak hours
- Ensure fast, accurate service and strong line flow
- Maintain ticket times and throughput standards
3. Team Leadership & Development
- Hire, train, and develop a high-performing team
- Build and coach Shift Leaders and Assistant Managers
- Create a culture of accountability, energy, and ownership
4. Guest Experience
- Ensure every guest receives fast, friendly, and accurate service
- Address issues in real time and recover the experience
- Use feedback to improve operations
5. Operational Standards
- Maintain food safety, cleanliness, and brand standards at all times
- Execute systems and processes consistently
- Be audit-ready every day
What Success Looks Like
- Consistently hits sales, labor, and food cost targets
- Strong shift execution—no chaos during peak hours
- Low turnover in key roles (AMs, Shift Leaders)
- Internal promotions happening from within your team
- High guest satisfaction and repeat business
What You Bring
- 2–5 years of restaurant management experience (fast casual or QSR preferred)
- Experience running high-volume shifts ($1M–$3M annual volume typical)
- Proven ability to lead teams and deliver consistent results
- Strong work ethic—you’re comfortable being on your feet and in the action
- Ability to manage both people and numbers
Non-Negotiables
- Willing to work nights, weekends, and peak business hours
- Leads from the front—this is not a back-office role
- Holds high standards and addresses issues directly
Compensation & Benefits
- Base salary: performance bonus
- Health, dental, vision
- PTO
- Meal benefits
- Growth path to District Manager
Company Introduction
Five Guys Burgers and Fries is one of America's most successful hamburger concepts, not just for its food, ranked the #1 burger in America by the Zagat survey, but also because of its employees.
We have a unique work environment where you're trained to work every position in the restaurant. From the register, to the grill, to morning prep and evening close, our crew members become a team working in all aspects of the restaurant.
We also have a unique crew bonus program that provides the opportunity to earn cash bonuses two times per week giving our crew members the opportunity to earn much higher incomes.
We have an open kitchen experience so it's fun and it's loud with lots of team communication. The crew's burger creation is part of the customer experience.