Salon Coordinator

BUILD MORE THAN A JOB. BUILD A CAREER. NOW HIRING: PART-TIME SALON COORDINATOR

Quintana's Barber & Dream Spa | Cleveland Heights, Ohio

Love people? Thrive in a fast-paced environment? Have a passion for exceptional customer service? Your next opportunity might be waiting for you at Quintana's!

We're not your average salon, and this isn't your average front desk job.

Quintana's Barber & Dream Spa is a family-owned business celebrating 25 years of bringing exceptional barbering, beauty, wellness, and hospitality together. From our traditional barbershop and luxury Dream Spa to our hidden upstairs Speakeasy, we offer a unique experience for both our guests and our team.

We're looking for a positive, dependable, people-oriented Salon Coordinator who takes pride in creating exceptional guest experiences, enjoys working with a talented team, and understands that the little details make a big difference.

As a Salon Coordinator, you'll be the welcoming face of our business, the organizational force behind our daily operations, and an essential part of what makes Quintana's special.

Think hospitality, teamwork, multitasking, and plenty of opportunities to grow!

If you're someone who loves making people feel welcome, can keep your cool when things get busy, and takes pride in doing things right, we'd love to meet you.

WHY YOU'LL LOVE WORKING AT QUINTANA'S

We believe a great workplace should offer more than a paycheck. It should be a place where you feel supported, appreciated, challenged, and encouraged to grow.

HERE'S WHAT MAKES US DIFFERENT:

• A Great Team: Work alongside talented barbers, estheticians, massage therapists, nail technicians, and hospitality professionals.
• A Unique Work Environment: Be part of a business that combines barbering, spa services, and an intimate Speakeasy.
• Professional Development: Receive ongoing customer service training and opportunities to develop your skills.
• Beauty & Wellness Education: Access Aveda education, including virtual and in-person classes.
• Room to Grow: Explore opportunities to take on additional responsibilities and advance within our company.
• A Culture That Cares: Join a family-owned business that values teamwork, professionalism, accountability, and exceptional service.

OUR TEAM BENEFITS INCLUDE:

• $16.00 per hour, with compensation based on experience and qualifications.
• Flexible scheduling with rotating opening and closing shifts.
• Dental and vision insurance benefits.
• Paid vacation time off.
• Employee discounts on barber and spa services, Aveda retail, and gift certificate purchases.
• Family member discounts.
• Monthly retail commission bonuses.
• Time-and-a-half pay for eligible holiday work.
• Overtime pay when applicable.
• Monthly staff meetings and team meals.
• Most holidays off.
• Sundays off.
• Opportunities for career growth within the company.

Benefits and eligibility are subject to applicable company policies and plan requirements.

WHAT YOU'LL DOYOU'RE THE HEARTBEAT OF THE GUEST EXPERIENCE.

Our Salon Coordinators do much more than answer phones and schedule appointments. They help create the welcoming, professional experience our guests expect from the moment they walk through our doors.

YOUR DAY MAY INCLUDE:

First-Class Guest Service

• Welcome guests with warmth, enthusiasm, and professionalism.
• Answer phones, schedule appointments, and assist guests with questions.
• Check guests in and out while ensuring a smooth, enjoyable experience.
• Build relationships with guests and help them navigate our services.
• Represent the Quintana's brand with pride and attention to detail.

Daily Operations & Organization

• Manage appointment schedules and communicate with service providers.
• Process payments and accurately balance opening and closing cash drawers.
• Assist with retail sales, inventory restocking, and product displays.
• Keep reception and guest-facing areas clean, organized, and inviting.
• Help maintain the cleanliness and presentation of our barbershop and spa, including sweeping hair and cleaning and refilling pedicure foot baths as needed.
• Assist with physical inventory tasks, including handling and restocking large product orders.

Teamwork & Communication

• Communicate effectively with service providers and fellow coordinators.
• Help the team stay organized and on schedule.
• Step in where needed and approach challenges with a solutions-oriented attitude.
• Maintain a positive, professional environment for both guests and coworkers.

Every detail matters. Every guest matters. And every team member contributes to the experience.

YOU'LL THRIVE HERE IF YOU...

We're looking for someone with the right combination of personality, professionalism, and work ethic.

You might be our next great team member if you:

• Genuinely enjoy helping people and creating positive experiences.
• Have a friendly, upbeat attitude and a welcoming personality.
• Have experience delivering elevated customer service.
• Can multitask and prioritize in a busy environment.
• Are organized, detail-oriented, and comfortable using computers.
• Communicate clearly and professionally.
• Take initiative rather than waiting to be told what needs to be done.
• Understand the importance of accountability and following through.
• Are dependable, punctual, and consistent with attendance.
• Work well with different personalities and appreciate being part of a team.
• Are willing to roll up your sleeves and help wherever needed.
• Enjoy learning new skills and receiving feedback.

We can teach you our systems and procedures. We're looking for someone who brings the right attitude, dependability, and desire to do great work.

OUR NON-NEGOTIABLES

Because our business depends on teamwork and a seamless guest experience, reliability and flexibility are essential.

Scheduling & Availability

• Part-time position requiring availability for a combination of daytime, evening, and Saturday shifts.
• Rotating opening and closing shifts among team members help us maintain coverage while providing scheduling flexibility.
• Must be able to cover scheduled shifts, including occasional weekend and daytime or evening coverage as needed.
• We are closed on Sundays!

Skills & Responsibilities

• Ability to accurately count and balance cash drawers.
• Computer proficiency and comfort learning scheduling and point-of-sale systems.
• Ability to restock inventory and safely handle and carry large product orders.
• Willingness to assist with cleaning and maintaining our barbershop and spa areas.
• Consistent punctuality, attendance, and professional communication.
• Ability to work collaboratively in a busy, guest-focused environment.

Age Requirement: Must be at least 21 years old for duties involving the service of wine, beer, and mimosas.

Experience: Two years of higher-end customer service experience preferred.

READY TO FIND YOUR PLACE WITH US?

If you're looking for a workplace where your personality matters, your contributions are valued, and you can build skills that last throughout your career, we'd love to hear from you.

At Quintana's, we're proud of the business we've built over 25 years, but we know our people are what make the experience special.

Bring your positive energy. Bring your work ethic. Bring your passion for people.

We'll provide the opportunity to learn, grow, and become part of something special.

APPLY TODAY AND COME GROW WITH US!

Quintana's Barber & Dream Spa
Cleveland Heights, Ohio

Where exceptional experiences begin with exceptional people.

Job Type: Part-time

Pay: $16.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Paid time off
• Vision insurance

Experience:

• Higher-End Customer Service: 2 years (Preferred)

Work Location: In person

Salary : $16