What are the responsibilities and job description for the Store Operations Manager position at Quinn Roberts Co?
A highly regarded local business is seeking a Store Director to lead all day-to-day operations of one of its top-performing retail locations. This role offers the chance to run a thriving, experience-driven shop known for handcrafted products, exceptional hospitality, and a loyal customer base.The Store Director will oversee all aspects of the business, including team leadership, retail operations, guest experience, production oversight, inventory management, scheduling, budgeting, and community engagement. This is a hands-on leadership role with the opportunity to operate the store with full ownership mentality.What You Will DoLead daily retail operations while maintaining a warm, energetic, guest-focused environment.Spend the majority of time on the floor engaging with guests and supporting team members.Recruit, train, schedule, and coach a high-performing team; foster a positive, professional culture.Oversee budgeting, labor planning, inventory, product ordering, and cost management.Ensure operational excellence including quality, cleanliness, merchandising, and compliance with food safety standards.Analyze sales performance, set goals, and implement strategies that drive revenue and profitability.Manage in-store production of handcrafted treats by following established recipes and processes.Execute seasonal promotions, point-of-purchase displays, and corporate standards.Build relationships with local organizations, schools, and community groups to support sales growth.Maintain accurate reporting and partner with corporate support resources as needed.Resolve customer concerns with professionalism, creativity, and a service-first mindset.Who You AreA hands-on leader with strong customer service instincts and an approachable, positive personality.Experienced in retail, hospitality, or food-related operations with responsibility for staff and store performance.Able to multi-task, manage priorities, and operate effectively in a fast-paced environment.Skilled in coaching, team development, scheduling, and conflict resolution.Knowledgeable about food handling, sanitation, and operational compliance (or willing to obtain required certifications).Comfortable with budgeting, inventory management, and point-of-sale systems.Highly organized, reliable, and committed to delivering an exceptional guest experience.Someone who enjoys being part of a warm, community-oriented environment and takes pride in creating memorable moments for customers.Why This Is a Great OpportunityJoin a brand with a long heritage, strong national reputation, and a vibrant, joyful customer experience.Lead one of the highest-performing locations within the entire franchise network.Enjoy autonomy to run the store like your own business while receiving support from a proven operating model.Experience a role with variety—operations, leadership, guest interaction, community involvement, and handcrafted production.Be part of a stable, successful franchise with strong local ownership and a loyal customer following.
Salary : $75,000 - $100,000