What are the responsibilities and job description for the Help Desk position at Quincy Management, Inc.?
Help Desk Technician
Location: Corpus Christi, TX
Employment Type: Full-Time
About the Role
We are seeking a dependable and customer-focused Help Desk Technician to provide technical support to employees and help maintain reliable IT systems across the organization. This role is responsible for troubleshooting hardware, software, and network issues, configuring computer equipment, assisting employees with business applications, and maintaining accurate IT documentation.
The ideal candidate has strong problem-solving skills, communicates effectively with users of all technical skill levels, and can manage multiple support requests while providing timely and professional assistance.
Key Responsibilities
- Provide technical support to employees by phone, email, and in person.
- Troubleshoot hardware, software, and system issues and work toward timely resolutions.
- Set up, configure, and maintain computers, laptops, printers, and other peripheral devices.
- Assist employees with company software systems and business applications.
- Maintain documentation for IT systems, procedures, and troubleshooting processes.
- Assist with the setup, monitoring, and maintenance of network components and equipment.
- Coordinate with vendors and external support providers when necessary.
- Assist with software updates, patches, and system configurations.
- Maintain accurate records of service requests and resolutions.
- Perform other related duties as assigned.
Required Qualifications
- High school diploma or equivalent.
- Previous experience providing technical support or help desk assistance.
- Strong troubleshooting and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to explain technical issues to non-technical users.
- Strong organizational skills and attention to detail.
- Ability to prioritize multiple support requests and manage competing tasks.
- Working knowledge of computer hardware, operating systems, and common business software.
- Proficiency in Microsoft Office and standard business software applications.
- Ability to work independently and collaboratively in a team environment.
Preferred Qualifications
- Associate degree or technical certification in Information Technology, Computer Science, or a related field.
Additional Requirements
- Must be eligible to work in the United States.
- Must be able to lift up to 25 pounds occasionally to move or install equipment.
- Occasional travel between company locations may be required.
- Ability to work for extended periods at a desk using a computer.