Residential Processor/Loan Rep

We are seeking a motivated and detail-oriented Loan Processing Support Specialist to ensure the seamless processing of residential loans from application through approval and closing. This role involves performing pre-funding and post-closing reviews, verifying loan collateral, and adhering to both bank and investor documentation policies and guidelines. The ideal candidate will have a solid understanding of loan processing, excellent customer service skills, and a commitment to maintaining accuracy and compliance.Key Responsibilities : Provide support to the loan processing team, ensuring the timely and accurate processing of all loan requests.Input all residential loan files into the computer system, prepare and mail required disclosures, and order necessary documents (credit reports, VOE's, VOD's, and VOM's).Pre-underwrite loan files by collecting and verifying all required documentation and explanations from borrowers before submitting to underwriting.Forward loan files to investors for approval and follow up on investor rate lock approval as needed.Ensure the timely and accurate booking and funding of all loans, ensuring compliance with documentation requirements.Address documentation exceptions and follow up on any deficiencies to resolve them promptly.Provide client service and support to the lending staff, assisting with inquiries and maintaining smooth communication across departments.Conduct post-closing reviews to ensure that loan files meet all documentation and regulatory requirements.Maintain and track records for pending documentation and exceptions, following up on any discrepancies.Respond to inquiries from the public and internal staff about eligibility, terms, and conditions of various residential loan programs.Assist the Residential Closer in preparing loan packages for closing when required.Ensure compliance with bank policies, procedures, investor guidelines, and regulatory requirements.Perform other duties as assigned by the Loan Processing team. Requirements In-depth knowledge of banking regulations, policies, and procedures related to loan processing.General understanding of loan documentation and post-closing reviews.Familiarity with collateral control, loan servicing requirements, compliance, and secondary markets.Basic knowledge of compliance regulations such as RESPA, Fair Lending, and HMDA.Strong interpersonal, communication, and computer skills.Ability to apply critical thinking, problem-solving, and sound judgment with minimal supervision.Excellent customer service skills, particularly on the phone, with the ability to provide courteous and professional assistance.Proficient in data entry with experience using software programs such as DNA, CoreLogic, Encompass, and Velocity.Ability to work independently and display initiative, taking responsibility for tasks and decisions.Successful completion of in-house or approved training programs is preferred. Benefits : Competitive salaryHealth, dental, and vision insurance401(k) plan with 10% company contributionPaid time off and holidaysProfessional development opportunitiesTuition reimbursement