What are the responsibilities and job description for the Business Development Manager position at Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd?
Company Overview
Richelieu is a leading North American distributor, importer, and manufacturer of specialty hardware and complementary products. Our products are targeted to an extensive customer base of kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, door and window, residential and commercial woodworkers, and hardware retailers including renovation superstores. Richelieu offers customers a broad mix of high-end products sourced from manufacturers worldwide. With over 150,000 product offerings, 112 locations in North America, and a state-of-the-art field force that passionately serves over 110,000 customers, Richelieu continues to stand in the forefront of a dynamic and ever-changing industry.
Since 1968, Richelieu has understood the significance and impact of a strong set of Core Values. Richelieu stands behind these Five Core Values that serve as the guiding principles of everything we do: Customer Focus, Innovation, Performance, Respect/Integrity/Ethics, and Ownership.
These values are what allow us to achieve Our Mission: to enable our customers to profitably grow their businesses through the design and creation of exceptional kitchens, closets, and storage spaces.
Our Opportunity
Business Development Manager – Midwest Region
Reports To: Director of U.S. Sales
Location: Midwest United States
Territory: OH, MI, IL, IN, WI, MN, ND, SD, MO, KS
Travel: Frequent regional travel required (typically 50–70%)
Richelieu is currently seeking a Business Development Manager-Midwest Region to take responsibility for growing our business with kitchen and bath dealers, retailers, distributors, and buying groups.
Role Overview
The Business Development Manager – Midwest Region serves as the primary commercial link between Head Office and the Midwest sales organization. The role is responsible for regional execution, adoption, and growth across assigned product classes.
This is a field-execution role focused on translating national product and segment strategies into consistent regional results through sales support, training, and customer engagement across a broad and diverse market.
Product & Segment Scope
Lead the execution strategy across high-priority product categories aligned with Richelieu’s core hardware and accessory portfolio. These categories represent key drivers of growth, margin, and customer engagement.
Key Responsibilities
Sales Development & Field Execution
Richelieu is a leading North American distributor, importer, and manufacturer of specialty hardware and complementary products. Our products are targeted to an extensive customer base of kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, door and window, residential and commercial woodworkers, and hardware retailers including renovation superstores. Richelieu offers customers a broad mix of high-end products sourced from manufacturers worldwide. With over 150,000 product offerings, 112 locations in North America, and a state-of-the-art field force that passionately serves over 110,000 customers, Richelieu continues to stand in the forefront of a dynamic and ever-changing industry.
Since 1968, Richelieu has understood the significance and impact of a strong set of Core Values. Richelieu stands behind these Five Core Values that serve as the guiding principles of everything we do: Customer Focus, Innovation, Performance, Respect/Integrity/Ethics, and Ownership.
These values are what allow us to achieve Our Mission: to enable our customers to profitably grow their businesses through the design and creation of exceptional kitchens, closets, and storage spaces.
Our Opportunity
Business Development Manager – Midwest Region
Reports To: Director of U.S. Sales
Location: Midwest United States
Territory: OH, MI, IL, IN, WI, MN, ND, SD, MO, KS
Travel: Frequent regional travel required (typically 50–70%)
Richelieu is currently seeking a Business Development Manager-Midwest Region to take responsibility for growing our business with kitchen and bath dealers, retailers, distributors, and buying groups.
Role Overview
The Business Development Manager – Midwest Region serves as the primary commercial link between Head Office and the Midwest sales organization. The role is responsible for regional execution, adoption, and growth across assigned product classes.
This is a field-execution role focused on translating national product and segment strategies into consistent regional results through sales support, training, and customer engagement across a broad and diverse market.
Product & Segment Scope
Lead the execution strategy across high-priority product categories aligned with Richelieu’s core hardware and accessory portfolio. These categories represent key drivers of growth, margin, and customer engagement.
Key Responsibilities
Sales Development & Field Execution
- Drive adoption and specification across assigned super classes
- Partner with sales reps on call planning, territory strategy, and customer development
- Participate in joint customer visits and specification meetings
- Support strategic accounts with pricing, quoting, and inventory alignment
- Conduct showroom visits and customer site engagement
- Attend regional QBRs and provide feedback on execution, competitive dynamics, and market opportunities
- Deliver product and category training across the region
- Lead new product introductions and rollout support
- Support customer-facing demonstrations and technical discussions
- Coordinate with Product Champions to ensure consistent messaging and execution
- Support adoption of sales tools, merchandising standards, and catalogs
- Serve as a regional interface with key suppliers and product managers
- Promote consistent CRM usage and pipeline visibility
- Provide concise monthly updates on activity, pipeline, and key initiatives
- Increased adoption and sales growth across assigned super classes
- Strong alignment between national strategy and Midwest field execution
- Improved effectiveness of sales reps and specification managers
- Consistent execution across a broad, high-opportunity, and competitive region
- Successful business development experience with retailers in the home improvement segment (building materials, construction, etc.)
- Ability to be both a "hunter" of new relationships and a "farmer" to develop existing retail customers
- Self-starter, able to work independently
- Exceptional communication and interpersonal skills
- Ability to travel as required
- College degree is preferred but not required; a combination of education and experience will be considered
- Competitive market-based salary plus monthly, quarterly, and annual commissions
- Monthly car allowance and covered fuel
- Travel allowance
- Business expense reimbursement
- Group insurance program (medical, dental, vision, life, disability, etc.)
- Employee Stock Purchase Plan with employer matching
- 401(K) with employer matching
- Company cell phone
- Paid vacation time, sick days, and 9 paid holidays per year