Player Development Representative

Description

JOB PURPOSE:

Provide exceptional customer service to all guests at all times. Enroll and maintain guests membership in Q Club. Ensure confidentiality of all proprietary guest information. Assist the Director of Player Development with executing promotions and special events. Help maintain the departments merchandise and stock of inventory and record keeping.

ESSENTIAL JOB FUNCTIONS:

• Provide excellent customer service for all internal and external customers of the Casino operations at all times and in all activities. Establish and maintain effective working relationships with all internal and external customers of the Quinault Beach Resort and Casino operations. Develop solutions for customer concerns and continual focus on customer service as our top priority.
• Inputting and maintaining customer Q Club accounts
• Maintaining the security and confidentiality of customer records
• Providing up to date information on club membership and promotions and
• Ensuring the highest and most positive, customer relations.
• Observe and report activities and incidents of safety and to uphold the integrity of the Resort and Casino.
• Enroll and maintain guests membership in Q Club.
• Sell the Q Club to guests not currently enrolled.
• Demonstrate exceptional customer service during all encounters with guests and employees.
• Assist the Director of Player Development with executing promotions and special events.
• Handle announcements, for promotions, player parties, and special events.
• Work closely with other departments within the resort and outside organizations.
• Distribute written materials to hotels, motels and business establishments in order to promote increased communication, market penetration.
• Maintain a neat and organized work area Assist with bus programs.
• Travel to conferences, trade shows expos, etc as needed.
• Adhere to all QBRC Personnel Policies and Procedures, Title 97 Policy, and HR Standard Operating Procedures.
• The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the supervisor.

PHYSICAL/MENTAL REQUIREMENTS: (*Constantly, Frequently, Occasionally)

While performing these job duties, the employee is regularly required to:

Ability to stand for long periods of time, and to have manual dexterity for use on the computer. Must be able to stoop, kneel, crouch, bend, push, pull, twist, reach, walk, listen, see, and speak. Must be able to lift and carry up to 50lbs.

ACCESS TO SENISTIVE AREAS

• Key/access to Q Club drawers and cabinet.
• Key/access wood cabinets in Q Club office.
• Key/access marketing storage.
• Key/access to Q Club office.
• Q Club computers and Ballys CMP system
• Key/access with security to drawing bins.

WORKING CONDITIONS:

• Must be able to work in a smoking environment
• Work is performed indoors in a thermostatically-controlled office environment with occasional outdoor work being performed;
• Exposure to various chemicals used in maintenance of property;
• Usually works in a moderate to loud noise level environment when on the casino floor
• Close space while working with others
• Work is performed in a professional, fast paced, customer service environment
• Must be able to de-escalate guest service issues and have the ability to act and react in the best interest of QBRC while maintaining a professional manor.

Note: The list of duties and responsibilities, requirements and licenses is not meant to be exhaustive. Management reserves the right to revise the position description and to require that other tasks be performed when the circumstances of the position change.

Should an applicant or employee request special consideration for any particular reason, such as reasonable accommodation for a disability, the Supervisor or Manager should contact the Human Resources Director. At this time, the Supervisor or Manager should be able to describe, in detail, to the Human Resources Director, the Essential Functions of the job involved in the request.

Job functions are subject to possible modification to reasonably accommodate management changes and requests. This job description in no way states or implies that these are the only tasks to be performed by the employee occupying this position. Employees will be required to follow any job-related tasks requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an employment relationship and one of primary functional expectations.

Qualifications

Required:

• High school diploma or equivalent, or currently enrolled in GED classes.
• Read, write and speak English fluently.
• Above average and pleasant communication skills, including correct use of grammar and spelling.
• Must be computer literate and possess accurate typing skills.
• Must be 18 years of age.

Preferred:

• Preferred knowledge of computerized casino player tracking systems.
• Prior experience with inside sales or promotions.
• Six (6) months experience with customer services.
• Six (6) months experience in a casino environment.

LICENSE REQUIREMENTS:

• Maintain a valid Tribal Gaming License and WSGC Class lll License.

Salary : $17 - $22