What are the responsibilities and job description for the Customer Experience/Inside Sales Associate position at Quicksilver Scientific?
Join a Science-Driven Company Changing Health at the Cellular Level! At Quicksilver Scientific, we are on a mission to deliver cutting-edge nutraceuticals and detoxification solutions through our advanced formulations and delivery systems. We are seeking a Customer Experience & Inside Sales Associate II to be the front line of our customer journey-connecting with consumers, practitioners, retail partners, and Sales through meaningful interactions and exceptional service. This position requires a strong scientific aptitude to effectively communicate the value and function of our products, and a sales mindset to grow customer accounts from the inside out. If you thrive in a fast-paced, mission-driven environment where science and service intersect-this is your role.
What You'll Do
- Serve as a trusted point of contact through inbound and outbound calls, email, chat, and web communications.
- Deliver an outstanding customer experience by responding with empathy, precision, and product knowledge.
- Serve as the point of contact for outside sales reps assigned to you
- Manage the full order cycle including entry, tracking, returns, and issue resolution with speed and accuracy.
- Maintain thorough documentation of all customer interactions in our CRM platform.
- Provide informed product recommendations by understanding ingredients, delivery systems, and protocols.
- Identify and act on inside sales opportunities through up-selling and cross-selling.
- Collaborate cross-functionally with internal teams including Sales, Marketing, Quality, and Fulfillment.
- Continuously contribute to process improvements and share ideas for elevating the customer journey.
What You Bring
- Scientific background or familiarity with nutraceuticals, functional medicine, or wellness products.
- Passion for learning product benefits and scientific formulations.
- Minimum 2 years of experience in customer service or inside sales.
- Experience handling inbound/outbound customer communications via phone, email, and live chat.
- Proficiency with CRM systems (e.g., Salesforce, HubSpot) and MS Office, especially Excel.
- Excellent verbal and written communication skills.
- Adaptability to rapidly evolving systems, processes, and priorities.
- Highly organized, detail-oriented, and capable of managing multiple systems and customer types (practitioners and sales representatives)
- Preferred Qualifications
- Bachelor's degree (Science, Business, or Health-related field preferred) or functional nutrition degree
- Experience with ERP platforms and collaboration tools like Slack.
- Inside sales experience with a strong understanding of the consultative selling process.
Why You'll Love It Here
- Purpose-driven work in the growing wellness and nutraceutical space.
- Team-focused, fast-paced, and dynamic culture.
- Opportunity to grow within a rapidly scaling organization.
- Access educational resources to deepen your product and scientific knowledge.
Competitive Benefits package including employee paid medical, dental, vision, life and disability insurance, 401(k) with company match, four weeks PTO plus 10 paid holidays, fitness Center Membership, product Discounts and more!
About Quicksilver Scientific
We are a leading health and wellness company recognized for our liposomal delivery technology, high-quality formulations, and science-first approach to product development. Our commitment to innovation, integrity, and impact is what makes us stand out in the industry.
Quicksilver Scientific is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Ready to elevate the customer's experience while leveraging your passion for science? Apply today.