What are the responsibilities and job description for the Customer Service Representative position at QuickCable Corporation?
What can we offer you?
Hybrid Remote Work Schedule, Benefit Eligibility & 401(k) Match After 30 days, 2 weeks PTO, Growth Opportunities, Tuition Reimbursement, and more!
Job Title: Customer Service Representative 8:00 am-4:30 pm
Job Description: Currently, Quick Cable is undergoing a transformation in which the company seeks to significantly improve service and productivity through operational excellence and implementing proven improvement in Customer Care and Retention methodologies. The Customer Service Representative role is critical to provide great customer service expertise and quick response time.
Responsibilities
**Company's Profile**
QuickCable is the leading domestic manufacturer of connectors, cable assemblies, and tools in the DC Electrical Market. Our components, cable assemblies, and accessories are used wherever high performance and reliability are critical. You will find our products in Commercial Vehicles, Construction, Aviation Ground Support, Agricultural, Material Handling, and various other commercial and industrial equipment. We engineer and manufacture in the United States, have a strong presence in Canada, and distribute globally. Our valued workforce is committed to our customers' success through innovative products, custom solutions, and superior service.
Benefits
Hybrid Remote Work Schedule, Benefit Eligibility & 401(k) Match After 30 days, 2 weeks PTO, Growth Opportunities, Tuition Reimbursement, and more!
Job Title: Customer Service Representative 8:00 am-4:30 pm
Job Description: Currently, Quick Cable is undergoing a transformation in which the company seeks to significantly improve service and productivity through operational excellence and implementing proven improvement in Customer Care and Retention methodologies. The Customer Service Representative role is critical to provide great customer service expertise and quick response time.
Responsibilities
- Manage customer orders timely and accurately.
- Respond to all customer inquiries with a sense of urgency and first contact resolution.
- Administer customer order changes, expedites, tracking and cancellations.
- Process all incoming emails, calls and faxes promptly and accurately.
- Provide product and order information accurately and knowledgeably.
- Inform customers of unit prices, shipping date, anticipated delays, etc.
- Contact customers concerning any changes or delays in shipment of orders.
- 3 years of experience working within a manufacturing customer service atmosphere and order entry background.
- Experience with working with ERP and or other inventory databases
- Proficient in PC/ Microsoft Office skills
- Excellent verbal and written communications.
- Organized and able to manage multiple priorities effectively.
- Self-motivated and goal oriented
- Ability to forge solid relationships with teammates, managers, customers and operate effectively across a wide range of capabilities and personalities.
- High school diploma required.
- Associates degree in Sales, Marketing, Customer Service, or related area is strongly preferred.
**Company's Profile**
QuickCable is the leading domestic manufacturer of connectors, cable assemblies, and tools in the DC Electrical Market. Our components, cable assemblies, and accessories are used wherever high performance and reliability are critical. You will find our products in Commercial Vehicles, Construction, Aviation Ground Support, Agricultural, Material Handling, and various other commercial and industrial equipment. We engineer and manufacture in the United States, have a strong presence in Canada, and distribute globally. Our valued workforce is committed to our customers' success through innovative products, custom solutions, and superior service.
Benefits
- Pride ourselves on our close-knit family atmosphere and culture
- Benefit eligible following 30 days, including 401(k) Match
- Growth & Development opportunities
- Continuing Education/Tuition Reimbursement up to $2,000 per year
- 2 weeks PTO & 10 Paid holidays to support your work/life balance
- Historical holiday plant shutdown from Christmas Eve through New Year's Day
- Company paid PPE including Safety Shoes every 6 months
- AND you can listen to music while working!
Salary : $2,000