Parts Counter Representative

Company Overview

Quick Servant Company, Inc. is a trusted provider of heating, cooling, ventilation, and cooking equipment services. With over 45 years of experience, our goal is to exceed customer expectations by delivering prompt and reliable service. We build long-term partnerships based on integrity and commitment to satisfaction. Our service areas include Maryland, Delaware, Washington, DC., and Virginia. Our office is in Columbia, MD. This position is on-site.

Summary

We are seeking a Parts Counter Associate to join our dynamic team in Columbia, MD. In this role, responsible for supporting field technicians and customers by efficiently managing HVAC/R parts, materials, and inventory. This role serves as a key operational link between service teams, vendors, and customers, ensuring timely access to the correct parts to keep service jobs running smoothly. Your contributions will be vital to maintaining our high standards of customer satisfaction and operational excellence.

Key Responsibilities

• Receive, stock, and distribute HVAC/R parts, equipment, and supplies
• Assist technicians with identifying, locating, and issuing required parts
• Maintain accurate inventory records using internal systems and spreadsheets
• Process purchase orders, returns, and warranty parts
• Coordinate with vendors and suppliers to track orders and delivery timelines
• Ensure workspace and storage areas are organized and compliant with safety standards
• Communicate proactively with dispatch, service managers, and technicians regarding part availability
• Support periodic inventory counts and audits

Qualifications & Skills

• Strong attention to detail and organization
• Experience with inventory management or parts distribution (HVAC/R preferred)
• Comfortable using computer systems, spreadsheets, and email
• Excellent communication and customer service skills
• Ability to multitask in a fast-paced service environment
• Reliable, punctual, and team-oriented

Work Environment

• Warehouse and service counter setting
• Frequent interaction with technicians, vendors, and internal staff
• May involve lifting and moving parts and equipment

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the role.