Logistics Operations Manager

Company Overview
Quick Servant Company, Inc. is a trusted provider of heating, cooling, ventilation, and cooking equipment services. With over 45 years of experience, our goal is to exceed customer expectations by delivering prompt and reliable service. We build long-term partnerships based on integrity and commitment to satisfaction. Our service areas include Maryland, Delaware, Washington, DC., and Virginia. Our office is in Columbia, MD.

Job Description

We are seeking an experienced Operations Manager to oversee and drive efficiencies across our Inventory, Purchasing, Warehouse, and Fleet departments. This leadership role is responsible for managing the teams and managers within these areas, optimizing processes, and ensuring seamless operations to support our field technicians and customers.

Responsibilities

• Lead and manage Inventory, Purchasing, Warehouse, and Fleet Managers, providing guidance, support, and development.
• Oversee daily operations to ensure accurate inventory control, timely purchasing, and efficient warehouse management.
• Implement and improve systems and processes to increase operational efficiency and accuracy.
• Monitor and analyze inventory levels, usage rates, and customer needs to optimize stock and purchasing decisions.
• Resolve inventory discrepancies and oversee vendor sourcing and management.
• Drive productivity, safety, and scheduling for warehouse staff.
• Manage vehicle fleet logistics, including transfers, sales, and repairs (mechanical background not required).
• Support the growth of e-commerce sales within the department.
• Foster a culture of continuous improvement and high performance.

Skills & Requirements

• Minimum Associate’s degree; Bachelor’s degree preferred.
• 5 years of employee management experience, including motivating and developing teams (required).
• 2 years of inventory control and analysis experience.
• 4 years of experience with Microsoft Excel and Office Suite.
• Ability to read and understand financial statements and terminology.
• Strong leadership, communication, and conflict resolution skills.
• Highly organized, detail-oriented, and self-motivated.
• Ability to thrive in a fast-paced environment.
• Excellent customer service skills; daily interaction with field technicians and supervisors.
• Basic understanding of HVAC, Refrigeration, or Electrical is a plus, but not required.

Experience

• Management: 5 years (Required)
• Inventory control: 3 years (Preferred)
• Warehouse experience: 3 years (Preferred)
• Fleet management: 3 years (Preferred)