Operations Quality, Safety, and Compliance Manager

Description

The Quality, Safety, and Compliance Manager is responsible for overseeing quality control processes, compliance standards, documentation, audits, and continuous improvement efforts related to warehouse fulfillment operations. This position supports workplace safety, product accuracy, order quality, client requirements, SOP and regulatory compliance, quality and safety reporting, and operational consistency across assigned departments, client accounts, or sites.

The Quality, Safety, and Compliance Manager partners with Operations, Inventory Management, Client Services, Order Processing, Production, Retail, Returns, Shipping, and other internal teams to identify quality and safety concerns, reduce errors and risks, strengthen process and safety compliance, and support client and company expectations. This role may also lead or support quality and safety investigations, root-cause analysis, corrective actions, audit preparation, associate training, and continuous improvement initiatives related to both quality performance and workplace safety.

Requirements

Essential Duties & Job Functions:

1. Oversee quality control, safety, and compliance processes within assigned warehouse operations, departments, client accounts, or sites. 
2. Monitor order accuracy, product quality, packaging compliance, labeling accuracy, safe work practices, documentation, and client-specific requirements. 
3. Ensure quality standards, safety policies, SOPs, work instructions, client requirements, and company procedures are followed consistently. 
4. Partner with Operations leadership to identify quality concerns, safety risks, process gaps, recurring errors, and opportunities for improvement. 
5. Lead or support investigations related to quality errors, client complaints, product discrepancies, incorrect shipments, packaging concerns, safety incidents, near misses, and compliance issues. 
6. Conduct root-cause analysis and recommend corrective or preventive actions to reduce errors, mitigate safety risks, and improve operational performance. 
7. Review quality and safety reporting, error trends, incident data, client feedback, internal metrics, and operational data to identify patterns and improvement opportunities. 
8. Support internal audits, client audits, monthly safety and GMP inspections, compliance reviews, and operational readiness activities. 
9. Maintain accurate documentation related to quality and safety findings, corrective actions, audit results, incident reports, process updates, training records, and compliance follow-up. 
10. Partner with Client Services to understand client-specific quality requirements, packaging standards, reporting expectations, and service-level needs while ensuring safe and compliant execution. 
11. Work with Production, Pick/Pack, Order Processing, Inventory Management, Shipping, Retail, and Returns teams to resolve quality, safety, or compliance concerns. 
12. Develop, review, update, or support SOPs, work instructions, safety procedures, quality checklists, inspection forms, and process documentation as assigned. 
13. Provide coaching, guidance, and training to associates, leads, and leadership on quality expectations, safe work practices, inspection standards, client requirements, and process compliance. 
14. Support quality control teams, quality leads, or assigned team members with daily workflow, priorities, training, and performance expectations, including reinforcement of safety standards. 
15. Communicate quality concerns, safety hazards, audit findings, compliance risks, and corrective action needs to leadership in a timely manner. 
16. Monitor compliance with GMP expectations, OSHA and workplace safety requirements, warehouse procedures, product handling requirements, and applicable client standards. 
17. Support continuous improvement initiatives focused on reducing errors, improving accuracy, increasing efficiency, strengthening operational consistency, and preventing injuries. 
18. Participate in client meetings, internal leadership meetings, audit discussions, process reviews, cross-functional planning as needed, and lead the safety committee team and meetings. 
19. Maintain professionalism and confidentiality when handling client, employee, operational, safety, quality, or compliance-related information. 
20. Support additional departments, projects, audits, client accounts, or operational priorities needed based on business needs, including safety initiatives and compliance programs. 
21. Perform other duties as assigned.

Job Qualifications Mandatory:

1. Previous experience in quality control, compliance, warehouse operations, fulfillment, distribution, logistics, inventory, or related operational leadership. 
2. Ability to lead, coach, and support teams in a fast-paced warehouse environment. 
3. Strong understanding of quality standards, process compliance, documentation, and operational accuracy. 
4. Ability to identify quality issues, research discrepancies, analyze trends, and recommend corrective actions. 
5. Strong problem-solving, decision-making, and organizational skills. 
6. Ability to work cross-functionally with Operations, Client Services, Inventory Management, Order Processing, Production, Shipping, Retail, Returns, and other departments. 
7. Ability to review reports, quality data, audit findings, client requirements, and operational documentation. 
8. Strong written and verbal communication skills. 
9. Strong computer skills, including Microsoft Office applications such as Excel, Outlook, Word, PowerPoint, Teams, and related systems. 
10. Ability to maintain confidentiality and professionalism when handling sensitive client, employee, business, or compliance-related information. 
11. Ability to work flexible hours, overtime, weekends, travel, or schedule changes when required by business needs.

Preferred Qualifications:

1. Bachelor’s degree in business, operations, logistics, supply chain, quality management, compliance, or a related field. 
2. Previous experience in a 3PL, fulfillment, e-commerce, retail fulfillment, distribution, manufacturing, or warehouse environment. 
3. Previous experience managing quality control associates, quality leads, or compliance-related teams. 
4. Experience with audits, corrective actions, root-cause analysis, SOP development, process improvement, or client compliance requirements. 
5. Experience using warehouse management systems, reporting tools, quality tracking systems, RF scanners, or related technology. 
6. Knowledge of GMP practices, inventory accuracy, order fulfillment processes, product handling standards, and warehouse quality expectations.
7. Experience with workplace safety programs, OSHA, and GMP compliance, and incident management is a plus.

Quickbox is committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds and experiences, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or other protected characteristics. We encourage candidates to apply even if they don’t meet every listed requirement—your unique perspective may be exactly what we need!