Sr. Quality Manager

POSITION SUMMARY

The Sr. Quality Manager develops, implements, leads, and periodically evaluates a program to ensure the organization’s quality and compliance to internal and external standards of finished products and their respective raw materials, primary sourced through external suppliers located in Asia. This position also manages all aspects of quality engineering and assurance that support the product development team, resolving quality issues, defects, and other potential issues while ensuring that products meet internal specifications, agency requirements and customer expectations. They also develop short and long-term goals, objectives, and performance standards, driving results through direct and indirect reports within the organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES

·        Collaborate with the company’s executive leadership team to develop and meet organizational goals while supplying expertise and guidance on projects, operations, and systems.

·        Develop strategic corrective actions in case performance according to quality department objectives.

·        Drive improvements and maintenance including upgrades to the quality management system.

·        Partner with our Product Management and Engineering teams to successfully execute external testing and listing to third-party requirements (e.g., IAPMO, NSF, UL, CSA, etc.)

·        Develop and prioritize key quality improvement projects from concept to inception and through the execution of the project plan, both internally and with external suppliers.

·        Manage the evaluation, determination, and delivery of the quality management system training to company personnel.

·        Manage, develop, and guide the quality team including but not limited to new product development, supplier development, PPAP and inspection of vendors in Asia, receiving inspection in East Providence, lab activities and defective product / warranty case management.

·        Implement an ISO-9001:2015 compliant quality system including but not limited to a robust Production Part Approval Process (PPAP), compliance rigor and surveillance programs to ensure on-going quality and governance to standards both internally and externally.

·        Manage continuous improvement activities, internal and external audits.

·        Develop and maintain a cooperative relationship with the engineering department to ensure a knowledge exchange of materials/components and real-world product development.

·        Conduct management reviews in accordance with TS-16949 quality system requirements.

·        Provide input to the resolution of quality issues and respond to internal and external inspection findings as necessary.

·        Perform other duties as assigned.

SUPERVISORY REQUIREMENTS

•     Recruit, interview, hire, and train all staff in the department in North America and Asia.

•     Oversee the daily workflow of the department.

•     Provide constructive and timely performance evaluations.

•     Handle discipline and termination of employees in accordance with company policy.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·        Bachelor’s degree in Mechanical, Industrial or Manufacturing Engineering or related industrial, scientific, or business field required.

·        At least 3-5 years of related experience required.

·        Lean, Six Sigma and Quality systems knowledge/expertise

·        Business Intelligence tools/software knowledge

·        Strong project management aptitude and personal characteristics required.

·        Global experience, Asia preferred.

The specific personal traits required to accomplish the essential duties of this job successfully include: 

·        Energetic with a desire to learn new skills.

·        Exceptional organizational skills with ability to transition quickly from one project to another.

·        Ability to problem-solve, think logically, and work independently.

·        Ability to demonstrate a positive attitude and lead by example consistently.

·        Excellent verbal and written communication skills.

·        Excellent organizational skills and attention to detail.

·        Extensive knowledge of or the ability to quickly learn the organization’s production processes.

·        Excellent interpersonal skills with ability to serve as a liaison with engineers, project managers, supply chain, operations and customer support.

·        Strong analytical and problem-solving skills.

·        Proficient with Microsoft Office Suite or related software.

·        Less than 20% international travel involved.

·        Prolonged periods of sitting at a desk and working on a computer.

·        Must be able to lift up to 20 pounds at times.