What are the responsibilities and job description for the CSR Retail position at Quick Clouds?
Quick Clouds is a family owned vape shop located near the Aurora mall. We specialize in disposable vapes, hardware kits, e-juices, wraps, and other smoke shop products.
We are seeking a motivated, customer-focused Customer Service Representative to join our team.
As a Customer Service Representative, you are responsible for creating a welcoming and engaging environment for our customers, assisting them in selecting products that meet their needs, and accurately processing sales transactions.
Daily Responsibilities:
- Cash handling and point-of-sale transactions
- Conducting daily product inventory
- Cleaning duties, including dusting shelves, maintaining the break room, and updating display shelves
- Opening and closing the shop
- Preparing orders for both in-store pickup and delivery
Qualifications:
- 1–5 years of experience in a vape or smoke shop (preferred)
- 3 years of retail or cashier experience
- High school diploma or equivalent
- Strong communication and customer service skills
- Ability to stand for long periods and work in a fast-paced environment
Schedule:
- Full-time schedule: 3 shifts per week, 9 or 10 AM – 10 PM
- 4 days off per week
- This schedule is non-negotiable
- Open availability required, with emphasis on weekend availability
Benefits:
- Paid Time Off accrued weekly (up to 40 hours per year)
- Access to Colorado Secure Savings retirement program
- Employee discount on store products
This is not a "cashier" position, yes you are working the register but you do not just check people out. The primary focus is customer engagement. Your job is to greet customers, tell them about our new deals and products. If you do not enjoy small talk or customer interaction, this position may not be a good fit. We serve approximately 150–250 customers per day, this is a fast paced environment and you'll be on your feet during your entire shift.
We will prioritize individuals who have knowledge on vaping products.
Pay: $18.00 - $19.00 per hour
Expected hours: 36.0 – 40.0 per week
Benefits:
- 401(k)
- Paid time off
Experience:
- Vape Shop : 1 year (Required)
Work Location: In person
Salary : $18 - $19