What are the responsibilities and job description for the Claims Team Leader position at Questpro?
Start up TPA is looking for a Property, Auto, or General Liability (GL) Claims Team Lead to work remotely in Dallas, TX.
This Role Is Ideal For Either
This Role Is Ideal For Either
- an existing Claims Lead who wants to move faster, or
- a strong Claims Handler who is ready to step up into leadership
- Lead and line-manage a team of Claims Adjusters
- Drive performance across quality, productivity, and customer satisfaction
- Manage workflow allocation and team capacity
- Review claims quality and coach team members to improve
- Maintain oversight of the claims portfolio and escalate risks early
- Attend client meetings as a claims expert
- Personally handle a small portfolio of claims to stay technically sharp
- Based in Dallas, TX
- 3 years of claims experience in property, auto, or general liability (GL)
- Strong organization and ability to prioritise independently
- Comfortable using data to make decisions
- Team-oriented, hardworking, and ambitious
- Experience leading, mentoring, or coaching others is a plus
- Startup or high-growth experience is a plus
- Move Fast – Act decisively, iterate quickly, optimise for momentum.
- Always Overdeliver – We exceed expectations in everything we do.
- Think Customer-First, Always – The customer experience drives every decision.
- Challenge the Status Quo – We innovate relentlessly and never settle for ‘good enough.’
- Say It How It Is – Transparency and direct communication build trust.
- Competitive salary beyond the industry standard
- Quarterly performance bonus: up to 15% of quarterly salary
- Equity participation: stock options as an early-stage team member
- Medical insurance
- 401(k) with 5% company match
- Paid time off
- Accelerated promotion track in a high-growth environment