Data Quality Manager

Have you been looking for a company that you can get behind and feel good about the impact it has on sustainability and recycling efforts? Quest is a full-service environmental consulting and management group supporting the efforts of Fortune 500 companies seeking to maximize profits and mitigate risks and minimize their ecological footprints.

If you want an opportunity where your efforts make an impact, Quest has an opportunity for you. The ideal person must be able to multi-task, work independently and have strong attention to detail while being able to collaboratively communicate across departments.

Why Work at Quest?
First off, we practice what we preach. We focus every day on recycling, reusing and repurposing where we can, and being socially responsible.

Second, we take care of our employees’ wellbeing and offer a comprehensive benefits package including: Medical/Dental/Vision, 401(k) Plan, Life and STD.

• Company paid Life, Short term disability plan (voluntary employee-paid LTD is offered)
• Eligibility for health and life insurance plans: 1st of month following date of hire
• Remote/hybrid work environment
• 401k plan with employer match
• Employee Stock Purchase Plan
• Paid Holidays, Vacation and Sick time

Finally, we are just a modern, FUN and collaborative work environment. We’re a smaller company that provides opportunities for employees to advance within the company, so there is always room to grow. We offer a casual business environment (so, you can wear jeans), great incentives and rewards with a quarterly recognition program.

ROLE SUMMARY

The Data Quality Manager independently oversees exception management processes and data quality with minimal guidance, ensuring timely and accurate resolution. This role emphasizes maintaining high data quality standards, developing and streamlining procedures, and providing training to the Data Quality team. The manager monitors team performance, offers strategic direction to meet individual and departmental objectives, and collaborates with Vendor Relations, Client Services, and Accounting. The position requires a strong understanding of business rules for Solid Waste, Industrial, and National Accounts clients, along with a proactive approach to process improvement and data integrity.

ROLE DESCRIPTION

Data Quality and Integrity

• Ensure data quality by developing, implementing, and refining processes for proactive front-end DUB and PO data integrity.
• Reviews the business rules when updating the data warehouse or approving updates from Vendor Relations or Client Services.
• Analyzes the updates and challenges the requester as needed.
• Oversee accurate and timely updates in systems such as Smartsheet and the user interface, including but not limited to vendor CPIs, client CPIs, service level changes, cost-saving initiatives, and market alignments.
• Collaborate with IT to identify and resolve data gaps and system inefficiencies.

Exception Management

• Manage the entire exception lifecycle, from identification to resolution.
• Process a high volume of exceptions in systems like Scan & Capture and Quest Core.
• Research, track, and resolve exceptions effectively, understanding exception codes and their resolutions.

Operational Responsibilities

• Review PO frequencies monthly prior to generation and validate revenue and cost data for closed markets.
• Maintain up-to-date and accurate data in the data warehouse and Phaseware systems.
• Organize, prioritize, and process a variety of documents, reports, and records with exceptional attention to detail.
• Proactively review and recommend system and procedural improvements for greater efficiency.

Leadership and Collaboration

• Lead and manage the data quality team, ensuring workloads and projects are handled effectively.
• Build strong relationships with vendors and colleagues across departments, including finance, accounting, client services, and vendor relations.
• Provide problem-solving resources and innovative solutions for complex issues.
• Communicate significant issues to the AP Manager, VR Manager, CS Manager, Director of Client Services, or VP of Client Services when guidance is required.

Supervisory Responsibilities

• Directly supervise employees in accordance with organizational policies and applicable laws. Responsibilities include:
  • Interviewing, hiring, and training employees.
  • Planning, assigning, and directing work.
  • Evaluating performance and providing constructive feedback.
  • Addressing complaints and resolving issues.
  • Rewarding and disciplining employees as necessary.

Additional Responsibilities

• Communicate effectively with vendors as needed.
• Ensure consistent and prompt attendance.
• Perform other duties and projects assigned to support business needs.

CORE VALUES
Together, we DRIVE success through the Quest Core Values:

• Develop People
  • Trust and empower one another
  • Encourage people to be their best selves
  • Honor individual goals and aspirations
  • Build strong leaders
• Foster Respect
  • Support one another
  • Treat every role as vital
  • Embrace diverse backgrounds
  • Create an inclusive environment
• Deliver Innovation
  • Be the change
  • Ask questions and be curious
  • Seek opportunities and identify problems
  • Contribute to solutions
• Value Relationships
  • Win and grow as one team
  • Put people first
  • Partner across the organization to build strong collaboration
  • Embody a customer service mindset – both internally and externally
• Pursue Excellence
  • Act with integrity
  • Hold yourself and others accountable
  • Be fully engaged
  • Focus fanatically on data and insights
  • Serve as a good steward in our communities

ROLE COMPETENCIES

• Bachelor's degree strongly preferred or related field or combination of related work experience and education required.
• Management experience with direct reports preferred.
• Mastered skills with Microsoft Office Skills (Excel, Word, Outlook, and PowerPoint)
• Experience with accounting systems, databases, and reporting tools (NetSuite, Phaseware, Scan & Capture, Quest Core, data warehouse).
• Properly prioritizes tasks within their day and manages time wisely where deadlines are consistently met.
• Responds well in a dynamic and rapidly changing environment.
• Flexible, uses critical thinking skills and open to learning new ideas/skills.
• Ability to multi-task while maintaining data integrity
• Successfully manages and is willing to assist others as a team.
• Proven self-starter with growth potential, attentive to detail, strong interpersonal skills with the ability to acquire needed information from various sources.
• Ability to influence and work and communicate effectively with various levels of management.
• Exceptional negotiating, analytical, planning, problem solving, organizational, and project management skills.
• Experience in effectively working in a cross-functional environment, interacting with multiple departments.
• Ability to work the hours to complete the duties of the role.
• Consistent and reliable attendance and work ethic.
• Process oriented.
• Organized with strong attention to detail.
• Excellent verbal and written communication skills.
• Cooperative and willing to assist others.
• Strong interpersonal skills with a customer service attitude.
• Positive attitude and team player.
• Able to work independently with minimal guidance and as part of a team.
• Self-starter with growth potential.